Field Service Technician

How You Will Make an Impact

• Diagnose, troubleshoot, and repair equipment issues to minimize downtime and keep customer operations running smoothly.
• Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systems.
• Repair, install, and calibrate highly complex and intricate biomedical equipment and systems.
• Maintain biomedical expertise through ongoing training and education.
• Lead Service Operations Special Projects as assigned.
• Travel to sites and/or work with other Central Office associates as necessary for the collection and analysis of information and/or data pertaining to any special assignments.
• Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance schedules, nomenclature, and service history.
• Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures.
• Build and maintain customer relationships and discuss equipment status and functionality with clinicians.
• Serve as an ambassador for Scientific Safety Alliance by integrating the core values into job performance.
• Identify potential risks, equipment failures, or environmental concerns and proactively recommend corrective or preventive actions.
• Represent SSA’s values: autonomy, urgency, openness, integrity, and embracing change—during every customer interaction.
• Support teammates by sharing insights, best practices, and field learnings that strengthen performance across the organization.
• Protect company assets, tools, vehicles, and equipment while following strict safety, quality, and calibration standards.
• Contribute to operational efficiency by suggesting process improvements, workflow enhancements, and customer experience upgrades.
• Act as a trusted advisor by educating customers on proper equipment use, maintenance schedules, regulatory expectations, and lifecycle planning.
• Deliver accurate, compliant performance testing and certifications with a documented error rate of Consistently meet daily/weekly productivity expectations by efficiently servicing customers.
• Maintain 100% on-time and complete service reports, documentation, and regulatory records.
• Achie high customer satisfaction scores (NPS, feedback, renewals, referrals) through exceptional service and communication.
• Resolve equipment issues through effective troubleshooting while minimizing customer downtime.
• Uphold company safety, quality, calibration, and compliance standards on every job site.
• Demonstrate autonomy and strong time management by effectively planning routes, schedules, and priorities.
• Contribute insights, process improvements, and best practices that enhance technician performance and customer experience across the organization.

What We’re Looking For

• Minimum 2 years of experience working in a similar Biomedical Technician position working across many different types of equipment.
• Curious, mechanically minded problem-solvers who enjoy diagnosing issues and working with their hands.
• Strong communicators who can confidently interact with customers, explain findings, and build trust.
• Reliable professionals with a high sense of ownership, accountability, and follow-through.
• Individuals who thrive in autonomy—comfortable working independently, traveling, and managing their own schedule.
• Technicians who remain calm under pressure and can troubleshoot in dynamic, fast-paced environments.
• Teammates who model SSA’s values—integrity, openness, urgency, autonomy, and embracing change.
• Valid driver’s license and ability to visit multiple customer sites as part of the daily role.