Field Service Technician

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Portland, Oregon, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

POSITION OVERVIEW

The individual in this role will be exceptionally motivated, energetic, customer-focused and eager to grow. The ideal candidate for this position will have an aptitude for computer hardware and technology in general also some mechanical skills. Strong troubleshooting skills are a must in this position. The successful candidate will be a hard worker with high attention to detail, and outstanding communication skills.

This role requires travel up to 70% of the time.

Position Responsibilities

• Installation of computer and hardware components on large commercial trucks.
• Troubleshoot and resolve installation issues in a timely and professional manner.
• Provide technical assistance to the technical Support Team.
• Aid in the preparation of customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping.
• Process return material authorizations (RMAs).
• Efficient administration of work, both internally and externally (paperwork and record keeping).
• Unit repairs, both hardware and software, including troubleshooting/being able to clearly communicate with development engineers any issues/bugs found.
• Other Duties as Assigned.

Qualifications

• Knowledge of basic tools, principles, and procedures required for installing computer systems in heavy-duty vehicles preferred.
• Solid track record of high-quality electronics installations.
• A high degree of personal motivation, initiative, and flexibility.
• Experience with troubleshooting computer hardware and software.
• Proven ability to work well with a team.
• Experience working and communicating effectively with many different stakeholders, including peers, other departments, and external customers.

Ideally You Will Have

• Exceptional verbal and written communication skills.
• Tech Savvy.
• Creative problem solver.
• Able to learn quickly, multitask, and manage your time efficiently.
• Experience with CRM software, ideally Salesforce.
• Experience with Microsoft and Google Office Suites.
• Demonstrated ability to roll up sleeves and work with team members in a hands-on capacity.
• Highest standards of accuracy and precision; highly organized.

BENEFITS

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
• Paid parental leave
• Medical and Dependent FSA
• 401K match
• Unlimited PTO
• Ten company holidays
• 1 Volunteer day
• Summer Fridays

Pay Range

The pay range for this role is: 24 - 25 USD per hour (Portland Warehouse)

920-Field and Install Services - COGS

Portland, OR