Field Service Technician

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Retailer Plan

Responsibilities

The Field Service Technician will support pipeline integrity by operating ROSEN’s in-line inspection (ILI) tools across North America. This role involves tool operation, maintenance, and data validation on-site while ensuring safety, quality, and exceptional customer service.

• Operate ROSEN’s in-line inspection equipment in the field.
• Launch and receive ILI tools at job sites following quality control procedures.
• Perform basic maintenance on ILI tools, including replacing parts (e.g., polyurethane cups, batteries, sensors, cables).
• Conduct HSE risk assessments and ensure compliance with safety guidelines.
• Review customer operational procedures for safe execution of inspections.
• Download and validate survey data on-site for quality and completeness.
• Verify tool capability against pipeline and run conditions.
• Communicate project status and escalate issues to WGL, PM, or Sr. FST as needed.
• Build and maintain strong relationships with clients and internal teams.
• Share lessons learned and best practices within the team.
• Demonstrate leadership through survey ownership and team motivation.
• Maintain a flexible schedule and adapt to harsh field conditions.
• Uphold a protection mindset for environment, stakeholders, and quality standards.
• Identify and communicate client concerns or opportunities to WGLs and PMs.

Physical Requirements

• Must be able to lift up to 280 lbs with assistance from a start height of 9 inches to an end height of 49 inches from the floor up to 1 time per hour.
• Must be able to lift and carry up to 280 lbs with assistance from a start height of 9 inches to an end height of 30 inches and transport it up to 50 feet up to 1 time per hour.
• Must be able to push/pull up to 95 lbs. horizontally through a 24-inch diameter opening located 30 inches from the ground up to 1 time per hour.
• Must be able to assume a static kneeling posture at floor level for up to 5 minutes, up to 10 times per hour.
• Must be able to assume a repetitive squatting posture up to 50 times per hour.
• Must be able to walk continuously while standing upright for 50 feet forward and 50 feet backward, 4 times per hour.
• Must be able to walk continuously while bent at the waist for 50 feet forward and 50 feet backward, 2 times per hour.
• Must be able to ascend and descend a 48-foot ladder while carrying up to 5 lbs., 1 time per hour.
• Must be able to ascend and descend a 7-inch step up to 86 times per hour.
• Must be able to enter and exit through a 24-inch opening located 30 inches from the floor, 2 times per hour.
• Must be able to walk 500 feet on a 6-inch wide surface, 2 times per hour.
• Must be able to walk 500 feet on uneven surfaces, 2 times per hour.

Qualifications

• Must hold a valid Driver’s License
• TWIC (transportation workers identification credentials) card a plus
• Willingness to travel more than 80% of the time throughout the year
• Able to follow established HSE and DOT procedures
• Able to work individually, as well as in a team environment with minimum supervision
• Organization and Time Management skills
• Intermediate Microsoft Office skills, particularly Microsoft Word and Excel.

Pay

• Competitive pay
• Most of the following benefits from Day One:
• Medical - 2 PPO plans & 1 High Deductible (HDHP) with a Health Savings Account (HSA)
• Dental - Covered at 100% for employee & dependents
• Vision - Covered at 100% for employee & dependents
• 401K with a 5% matching employer contribution
• Company paid basic Life Insurance, Short Term Disability / Long Term Disability
• Flexible Spending Accounts
• Paid Time Off (PTO)
• Employee Assistance Program
• Access to employee resource groups
• Maternity & Parental Leave
• Fertility, adoption and surrogacy benefits
• 32 hours paid Volunteer Time Off
• Hybrid working environment for certain positions
• Annual merit & career advancement increases
• Leadership growth & professional development opportunities
• Tuition Reimbursement

Schedule

This position will require driving to client sites, meetings, while travelling for business on behalf of ROSEN, or other ROSEN locations. Candidates must possess a valid driver’s license, a clean driving record, and the ability to safely operate a vehicle in accordance with all applicable traffic laws and company policies.