Field Service Technician

Key Responsibilities

• Install, commission, troubleshoot, and service custom robotic, packaging, and automated assembly equipment at customer facilities.
• Diagnose and resolve electrical, mechanical, pneumatic, controls, and automation-related issues.
• Troubleshoot and modify PLCs, HMIs, motion-control systems, and robotic systems.
• Support equipment startup, machine qualification, and customer acceptance.
• Analyze machine performance and identify root causes of equipment failures.
• Read and interpret electrical schematics, mechanical drawings, pneumatic diagrams, and machine documentation.
• Troubleshoot mechanical systems including conveyors, actuators, servo systems, tooling, fixtures, and custom assembly mechanisms.
• Work closely with engineering, controls, manufacturing, and project management teams to resolve field issues.
• Provide technical support and training to customers, including engineering personnel.
• Document service activities, machine issues, corrective actions, and recommendations.
• Communicate professionally with customers and provide timely updates on equipment status and corrective actions.
• Aid in machine improvements, modifications, and field upgrades.
• Maintain a high level of safety and professionalism while working at customer facilities.

Required Qualifications

• Equivalent hands-on experience as a Field Service Technician or similar role; a certificate or technical degree is preferred.
• Experience troubleshooting and servicing custom automation or automated assembly equipment.
• Working knowledge of PLCs, HMIs, and industrial robotics.
• Strong understanding of mechanical systems and the ability to troubleshoot complex mechanical equipment.
• Ability to read and understand electrical schematics, mechanical drawings, and pneumatic diagrams.
• Strong electrical and mechanical troubleshooting skills.
• Able to use diagnostic tools and systematically identify root causes of equipment problems.
• Excellent communication, customer service, and problem-solving skills.
• Able to work independently with minimal supervision.
• Able and willing to travel approximately 75%.

Preferred Qualifications

• Experience with industrial robots, servo motors, motion control, vision systems, or machine safety systems.
• Experience with PLC platforms such as Allen-Bradley/Rockwell Automation, or similar.
• Experience with HMI troubleshooting.
• Experience with automated assembly, packaging, medical device, or industrial automation equipment.
• Experience with machine commissioning and customer acceptance testing.
• Knowledge of pneumatic and electrical control systems.
• Experience providing customer training and technical support.

Other Requirements

• Frequent travel to customer manufacturing facilities, up to 75%.
• Ability to work around operating machinery and industrial automation equipment.
• Ability to stand, walk, bend, reach, and occasionally lift equipment or components as required.
• Willingness to work flexible hours, including evenings or weekends, during machine installations, startups, or critical service events.