Field Service Technician

About the role

RIDE Services is seeking a hardworking Field Service Technician for the Customer Service Department. The field technician will work at customer facilities diagnosing and repairing buses/trucks under warranty, performing customer support, and executing campaigns required by RIDE or the customer. Under general supervision of the Field Service Manager or Supervisor, the technician will complete work assignments at customer facilities, RIDE locations, and may perform other maintenance duties as assigned.

Responsibilities

• Perform diagnosis and repairs of warranty-related issues.
• Provide customer interface and reports on field maintenance activities.
• Respond to customer requests, comments, or complaints as needed.
• Assist customers with maintenance-related issues.
• Order parts as needed, coordinate repairs, and provide daily service reports/parts requisitions.
• Coordinate new vehicle delivery acceptance with customers in the US and Canada.
• Provide daily status reporting to the Customer Service Manager/Supervisor.
• Follow up with parts clerks for parts availability and estimated time of arrival (ETA).

Requirements

• Knowledge of transit bus maintenance operations and field service support.
• Minimum of two years' experience in a related role.
• ASE Transit Bus Certifications.
• Transit bus technician experience, preferably in a field service environment.
• Experience with bus maintenance and repair.
• Experience with computer-based diagnostics in bus maintenance operations.
• Experience with bus electric drive systems preferred.
• Ability to travel and work in the customer's environment, including weekends, nights, and long hours.
• Must possess a valid driver's license in home state with no more than one infraction during the previous three years.
• Class B Commercial Driver’s License with Passenger Endorsement preferred; ability to obtain if not currently held.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand; walk; stoop, kneel, crouch, or crawl.
• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close, distance, color, peripheral, depth perception, and ability to adjust focus.

Qualifications

• High school diploma or general education degree (GED).

Travel

Travel is expected for this position.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• DocuSign
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance

Schedule

• 8-hour shift from 7:00 AM – 3:30 PM, Monday - Friday
• Overtime as needed

Work Location

Lodi, NJ (Onsite/Travel)