Field Service Technician

Job Responsibilities

• Install, test, repair, modify and update Retech and competitors equipment.
• Provide maintenance, preventive maintenance, and upgrades in customer facilities, as well as emergency service.
• Provide superior customer service both in person and remotely through a variety of mediums.
• Train customers on proper operation, maintenance, and safety of equipment.
• Provide support to customers as required.
• Build customer relationships through positive and productive communication, guidance, training, and feedback.
• Document customer communications, equipment issues, service reports, service reports and other required documentation.
• Provide clear direction to subcontract or customer supplied workforce to execute project responsibilities that include welding, assembly, testing, and operation of equipment and systems while ensuring a safe and efficient job site.
• Report any unsafe situations, work environments, and potential conditions that could bring harm to employees to both Retech and the customer location.
• Cooperate with the customer in resolving the unsafe situation so the work on site may continue.
• Plan flow of materials through installation and commissioning phase of the project.

Requirements

• Working knowledge of Vacuum Metallurgy, Plasma Welders & Melters, Electron Beam Melters, and Vacuum Arc Re-melters, Vacuum Induction Melters, and Button Furnaces.
• Working knowledge of materials suitable for use in high temperature, corrosive environments.
• Strong working knowledge of Allen Bradley/Rockwell Automation Control System Hardware (PLCs, Drive, Software, etc.).
• Ability to troubleshoot, diagnose, and repair complex electrical and mechanical systems.
• Strong computer skills and knowledge of Microsoft software (Office, Outlook, Operating System, etc.).
• Ability to read electrical schematics and mechanical assembly drawings.
• Ability to perform basic electrical calculations and have a basic knowledge of the NEC.
• Experience with industrial schematics or P&IDs.

Education And Experience

• Associates Degree in Electronics or equivalent.
• 3 years experience installing, commissioning, testing, operating, and troubleshooting large capital equipment, preferably controlled atmosphere melting systems, or other metallurgical processing systems.

Personal Skills/Attributes

• US Citizen with the ability to travel internationally.
• Excellent verbal and written communication skills for both internal and external customers.
• Exceptional organization skills with attention to detail.
• Ability to be proactive and manage time effectively to meet deadlines.
• Detail-orientated with ability to respond quickly to a fast-moving and ever-changing environment.

Benefits

Not specified.

Pay

$26 - $40/hour.

Schedule

Not specified.