Field Service Technician

Responsibilities

• Provide on-site technical support for customer projects, ensuring efficient execution of day-to-day activities.
• Support 'cold' commissioning (electrical checks using auxiliary power) and 'hot' commissioning of battery systems (energized electrical checks).
• Correct battery related performance issues including performing cell and module charging/balancing, and/or other site related equipment.
• Support the decommissioning of battery systems and sites, which can include site maintenance, cleanup, and disassembly and removal of equipment.
• Serve as an escalation point for field service-related issues, working with customers to resolve concerns in a timely manner, striving to provide excellent customer service.
• Promote a collaborative and solutions-oriented team culture.
• Understand and collaborate with others to ensure field teams are tracking toward positive operational metrics.
• Gather and report on customer feedback to improve service processes.
• Support the execution and continuous improvement of standard operating procedures (SOPs) for all service activities.
• Collaborate with team members to adopt new tools and technologies for field operations.
• Ensure compliance with safety regulations, company policies, quality guidelines and industry standards to deliver best in class service.
• Ensure all project related administrative tasks are completed on time per schedule, including daily reports and expense reports.
• Manage field tools for field assignments/projects.
• Ensure excellence in all operational areas.

Requirements

• Technical or Trade degree, High School diploma, GED, or equivalent work experience.
• 1+ experience as a field service technician in the electrical power generation, renewable energy spaces, or similar and possess related safety certifications.
• Experience with computers and installation of controls related firmware and software.
• Fluent with Microsoft Office applications (Word, Excel, Powerpoint, etc.).
• Strong communication and interpersonal skills.
• Able to effectively work as an individual but also coordinate and work with a team.
• Continuous learner and capable of executing multiple projects and objectives.
• Able to follow directions and complete tasks per commitment.
• Self-directed, highly detail-oriented, organized, and flexible.
• Accomplishments that reflect leadership, teamwork, integrity, and accountability.
• Willingness to travel and work with customers.
• Requires ability to regularly lift objects 50+ lbs, stand sit or kneel for extended periods, and work outside in broad range of weather conditions.

Pay

The pay range for this role is $27.00-$45.00 based on previous experience and applicable certifications. Offered pay is determined through the interview process.

Location

Requires 75% or more travel to customer sites.