Field Service Technician

About the role

Performs repairs and modifications on aircraft seats and components. Provides a variety of on-site technical support tasks at the Boeing customer site.

Responsibilities

• Utilizing blueprints, Customer Maintenance Manuals, repair orders and other related technical data, performs repairs and modifications on seats.
• Maintains status logs on all items requiring repair.
• Documents and follows internal processes for receipt, repair, handling, storage, packing, preservation and delivery of repair parts.
• Orders, receives and stocks parts from Germany.
• Keeps track of all items and the status of all parts under repair and all other customer-supplied product.
• Completes all related documentation required by the Company, the FAA and the customer.
• Communicates with customers and engineers concerning the status of repairs.
• Handles and investigates BFE (Buyer Furnished Equipment) issues in a manner that ensures customer satisfaction while minimizing the cost to the Company.
• Attends customer production meetings, and assists customer maintenance operations in the removal, repair and reinstallation of RECARO seats.
• Conducts training for customer maintenance personnel on the various aspects of RECARO seats.
• Travels to Boeing to repair seats, resolve customer concerns as well as engineering discrepancies.
• Provides input to Engineering concerning seat component design issues, proposals and revisions.
• Follows-up on changes to drawings and other documentation.
• Must become airbag certified via AMSAFE.

Requirements

• High school diploma or GED equivalent required.
• 0–2 years of repair and inspection experience in a FAA Repair Station environment.
• Must be able to work flexible hours as needed; overtime and infrequent travel required on short notice.
• Valid driver’s license to operate company vehicles.
• Ability to read and interpret detailed drawings and specifications.
• Ability to accurately measure and make adjustments to meet specifications.
• Ability to use rivet machine, air tools, hammers, clamps, wrenches and various other assembly tools.
• High degree of accuracy and attention to detail.
• Good communication skills.