Field Service Technician

Troubleshooting

Troubleshoots customer machine problems in person or over the phone to successful resolution

Order Generation

Generates orders for required parts needed

Travel

Travels as required to end users to perform service

Service Tasks

• Handles and processes returned service parts
• Performs preventative maintenance on machines as time allows
• Affords assistance to distributors in installing new machines and machine upgrades

Reporting

Submits activity reports and other required documentation

Qualifications

• One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience
• Electronics knowledge
• Ability to read blueprints & schematics
• Ability to use computer applications (e.g. Word, Excel)

Personality Traits

• Even temperament with customers and coworkers
• Good verbal & written communication skills
• Logical thinking
• Strong mechanical aptitude

Supervisory Responsibilities

No

Physical Demands

25% Travel

Work Environment

• Ability to life 50-80 pounds
• Home Office Setting
• Choice of sitting or standing or alternating between them (stand-up desk optional)
• Keyboarding/typing on a computer for extended periods of time
• Moderate noise, i.e., phones, printer, light foot traffic
• Medium noise, i.e., manufacturing facility with machinery operating on factory floor with heavy traffic

Company Information

Ranpak is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

Ranpak does not tolerate discrimination on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.

This policy applies to all employment practices within our organization, including recruiting, hiring, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Ranpak makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For more information, we invite you to read our Code of Ethics.

Ranpak participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.