Field Service Technician

About the Role

The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

Responsibilities

• Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
• Works on customer sites as part of a deployment crew, often as the sole technical presence
• Carries out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
• Monitors and logs equipment conditions, identifying signs of wear, degradation, or environmental impact
• Diagnoses and repairs hardware, software, and connectivity issues in the field
• Serves as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel

Requirements

• 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
• Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
• Able to read and work from wiring diagrams, schematics, and installation drawings
• Must be able to mobilize on short notice (24‑72 hours) and deploy for multi‑week rotations; role involves approximately 75% travel
• Valid US driver’s license
• Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
• Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
• Makes sound judgment calls independently on site, with limited real‑time support and often poor connectivity, and represents the company professionally at customer sites
• Strong communicator internally and externally with internal engineering as well as mine site crews

Benefits

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre‑Tax Commuter Benefit Plan

Pay

The base starting rate for this role is $27.88 – $35.10 per hour. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.