Field Service Technician

Reports to: Field Service Manager

About the role

Field Service Technicians represent the face of PRI by providing hands-on support to customers at start-up and throughout the operating life of our equipment. When not traveling, the FS Techs are troubleshooting tech calls and providing assistance to the production team building systems.

Responsibilities

• Install, troubleshoot, repair and maintain PRI equipment located at customer sites
• Provide on-site training to customers on the proper and safe use of PRI equipment, and the proper understanding of day-to-day operation of the equipment
• Test the operational sequencing of PRI equipment as well as the testing of all safety alarms
• Consult with customers to explore current and future needs – recommend service contracts, preventative maintenance schedules, etc.
• Provide technical support to customers via phone or remote connection to system
• Work with electrical schematics, mechanical blueprints and other documentation
• Provide feedback to sales and engineering on future business and design improvement ideas
• Present a professional appearance and handle customers in a positive, professional manner
• Maintain contact with key customers to ensure their systems run in top condition
• Inspect field utilities referencing P& IDs for proper sizing and materials per local building codes; inspect field utilities (water, steam, pneumatic and electrical) when commissioning PRI equipment
• Inspect electrical wiring referencing Class 1 Division 1 & 2 locations; Inspect Intrinsically Safe electrical requirements per the National Electric Code
• Test and troubleshoot PLC programming for deficiencies and proper operation with a laptop computer
• Perform preventive maintenance on PRI equipment to maintain peak efficiency
• Generate various reports and feedback to PRI Management, Sales, Engineering, Accounting and Customer Service departments – design and/or product deficiencies, service reports, expense reports, etc.
• Observe UL, NEC, and international standards for electrical design as appropriate
• Follow all PRI safety policies accordingly

Requirements

• Certificate or equivalent education/experience in industrial controls or electrical automation technology; degree in Control Systems Technology, Electrical Technology or equivalent program preferred
• Demonstrated aptitude for working with electro-mechanical systems such as pumps, piping, pneumatics, PLC’s, liquid level controls, etc.
• Intermediate/advanced understanding of electrical schematics and PLC’s
• Proven knowledge of PLC controls, preferably Allen Bradley and Siemens
• Previous experience with Safety procedures such as lockout/tagout, arc flash protection, confined space entry
• Experience writing reports and reviewing project files
• Available to travel both domestic and international (typically 40-60%, for one to two week durations, including nights and weekends)
• Must have and maintain valid driver’s license with clean driving record
• Strong communication and customer service skills; ability to perform in pressure situations; ability to be flexible to adjust to changing field conditions
• Able to work both independently with little supervision and as part of a team, all with a high degree of professionalism
• Able to enter confined space openings of sixteen inches minimum
• Maneuver heavy equipment, up to 75lbs of lifting required
• Hands-on experience with design, fabrication and service of large process equipment
• Understand process flow schematics, P&ID’s, electrical and mechanical schematics
• Use of hand and power tools as required