Field Service Technician

Essential Duties & Responsibilities

• Perform preventative maintenance, installations, and upgrades on Pro Spot equipment.
• Work independently at the customer’s business and/or provide telephone support to end-users in the area.
• Collaborate with customer service, shipping, and accounting departments to efficiently resolve customers’ inquiries.
• Work a flexible work schedule as required (overnight travel).
• Resolve issues independently and efficiently.
• Accurately maintain a parts inventory and return defective parts promptly.
• Create reports of customer service calls and weekly activities.
• Create expense reports.
• Maintain warehouse and inventory.
• Participate in trade shows - set up / tear down / work the show floor.
• Maintain upkeep and regular maintenance on Pro Spot Van where applicable.

Requirements

• Experience with Industrial Maintenance.
• Exposure to HVAC / Low-Voltage desired.
• Strong problem-solving skills.
• Broadly basic computer skills.
• Able to read and understand equipment manuals.
• Must be able to pass the associated tests for each piece of equipment covered during training.
• Able to communicate in English fluently (reading, writing, and speaking).
• Strong attention to detail.
• Self-motivated and initiative-taking.
• Good time management skills.
• Good communication skills to interact with both internal and external customers.

Benefits

• Paid vacation.
• Federal holidays.
• Medical.
• Dental.
• Vision.
• 401k.
• Life Insurance.