Field Service Technician

Key Responsibilities

• Maintain workplace safety by completing JSAs, conducting equipment inspections, and maintaining an orderly shop environment
• Follow SOPs for all tasks, including pre- and post-job inspections, and address non-conformities promptly
• Perform vehicle maintenance, safety training, and cross-training during non-billable hours
• Complete accurate job-related paperwork, track inventory, and maintain company tools
• Read hydraulic and electrical schematics for Top Drive systems
• Use hand tools, oscilloscopes, and multimeters effectively
• Work with Allen-Bradley PLCs, RS Logix 5000, Siemens Step 7, PanelView HMIs, and Factory Talk Software
• Familiarity with communication systems (Ethernet, Modbus, etc.)
• Be on-call according to the rotation schedule
• Maintain rig inventory and track expendables
• Drive between rigs to inspect, service, and troubleshoot equipment
• Handle customer billing and de-escalate situations as needed
• Communicate with company personnel regarding work plans and updates

Requirements

• 2-year technical degree or equivalent work experience
• Minimum 2 years’ field or related experience
• PREFERRED: Experience with Top Drive mechanical, electrical, and hydraulic systems
• Strong troubleshooting skills for Top Drive equipment
• Excellent communication skills and leadership potential
• Basic computer skills (Microsoft Word, Excel, Outlook)
• Basic familiarity with AC/DC drives
• Highly organized and able to handle stressful situations

Physical Requirements

• Flexible hours including nights, weekends, and holidays as required by a 24/7 operation
• Ability to walk, lift, and operate equipment as needed in a field and warehouse environment