Field Service Technician
About the role
Field Service Technician position located in Springboro, OH. Field service technicians are responsible for customer equipment installation and service work. Technicians also maintain our inventory of network assets. We are looking for someone who is friendly, reliable, self-motivated and can direct their own work at customer locations. Computer networking skills are a plus. However, in house training is offered for candidates who have basic technical skills and aptitude. Applicants must have a clean driving record and be able to pass a pre-employment background check and drug test.
The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.
Responsibilities
- Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
- Install and relocate outlets
- Install or remove converters and cable modems
- Install interior and exterior wiring
- Connect peripheral equipment
- Train customers on proper use of equipment
- Monitor, repair and record system, drop, and in-house leakage
- Assure proper signal levels and picture quality
- Identify causes of picture and/or signal degradation
- Troubleshoot from consumer device to tap
- Troubleshoot, repair and replace components from tap to consumer device
- Assure system security by terminating unused