Field Service Technician

Pitney Bowes · Michigan, United States · 6 days ago

Engineering$25/hrFull-time

About the role

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together—that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re looking for people who act with urgency, accountability, and purpose, deliver high‑quality work with consistency and pride, collaborate effectively and elevate those around them, and focus on outcomes that drive impact and growth. As a Field Service Technician at Pitney Bowes, you will play a key role in the client’s life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client‑facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from inserters to lockers. A successful Field Service Technician is client‑centric, has strong customer service, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions. Your primary service area will be within 2‑3 hours of Monroe, MI; some travel beyond this radius may be required.

Responsibilities

Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients
Support both hardware and software solutions
Troubleshoot and repair equipment successfully with the goal of reducing client callbacks
Train clients on Pitney Bowes equipment at the time of installation
Work in a 100% client‑facing capacity as a representative of Pitney Bowes
Cover a multi‑zip code territory requiring significant windshield time
Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment
Maintain a safe and clean work environment

Requirements

Valid driver's license, clean driving record, and reliable transportation
Ability to lift 55 lbs + (with or without accommodation)
Ability to travel within a multi‑zip code territory with up to 80% windshield time
Ability to bend, squat, stoop, or stand for extended periods of time
Complete familiarity with a Windows environment and basic knowledge of PC and networking (preferred)
Experience with automated equipment (preferred)
Must be legally authorized to work in the US; employer will not sponsor employment visa status (e.g., H‑1B)

Skills

Enjoys working on and repairing mechanical or electrical components
Excited by the idea of working for a career company with a 105‑year history
Enjoys being in a field‑based role with significant windshield time
Motivated by the opportunity to earn additional income by selling services or parts to Pitney Bowes clients

Pay

$25 per hour (actual pay based on skills, experience, and location).

Schedule

Monday–Friday, 8:00 am–5:00 pm (some overtime may be required).

Benefits

Opportunity to grow and develop your career
Inclusive environment encouraging diverse perspectives
Challenging and unique opportunities to contribute to a transforming organization
Comprehensive benefits globally (PB Benefits and Wellbeing Programs)