Field Service Technician

About the role

Pengate Handling Systems is seeking a skilled and customer-focused Field Service Technician to join our dynamic team. Based in the Northeast, we are renowned for our innovative solutions, high-quality products, and exceptional service.

Responsibilities

• Serve as a trusted technical resource for our customers and internal teams.
• Diagnose, troubleshoot, and repair a wide range of material handling equipment (basic to advanced repairs).
• Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.
• Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.
• Work safely and follow all company safety policies and industry's best practices.
• Complete accurate, organized service documentation and submit within required timelines.
• Maintain and safely operate a company-provided service vehicle, including parts inventory.
• Keep work areas clean, organized, and professional at customer sites.
• Represent the company through professional appearance, communication, and customer service.

Requirements

• Experience in mechanical, electrical, automotive, material handling, or related repair fields.
• Valid driver’s license and clean driving record.
• Strong troubleshooting and problem-solving mindset.
• Effective communication skills (customer and internal).
• Ability to work independently in the field.
• Focus on producing accurate paperwork and documentation.

Physical Requirements

• Ability to lift/move up to 70 pounds.
• Ability to stand and walk for 10 hours.
• Must be able to talk, hear, and speak with good articulation and voice control.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.

Qualifications

Competitive compensation, company service vehicle + gas card, medical, dental, vision, 401(k) (if applicable), training and development opportunities, stable, growing industry with long-term customer relationships.

Skills

• Enjoy being out in the field and not stuck behind a desk.
• Like building relationships with customers.
• Appreciate having independence and ownership in their day.
• Care about doing work the right way — not the fastest way.

Benefits

• Medical, Dental, Vision, 401(k) (if applicable)
• Training and development opportunities
• A stable, growing industry with long-term customer relationships