Field Service Technician

Pay Range: $30-$37 per hour

About the role

The Field Service Technician III is responsible for the completion of Service-related work within the organization. This work will include installation, preventative maintenance, warranty work, and troubleshooting/repair of CNC machines at Customer sites and shop build area. This individual will have frequent, direct contact with Customers and is expected to represent the company in a professional and courteous manner.

Responsibilities

• Always represents the company in a professional and courteous manner.
• Performs preventative maintenance on customer equipment and conducts after-sales technical support and training.
• Flows information back to the company for future sales opportunities and new/unresolved service issues.
• Develops and maintains partner relationships with Customers, Vendors, and related third parties.
• Maintains and protects all company property, tools, vehicles, and assets.
• Performs work in a safe manner adhering to all policies, regulations, and laws for both the company and the Customer.
• Maintains up-to-date knowledge of products and methods to perform work in a safe and efficient manner.
• Ensures the timely and accurate completion of work orders and required paperwork for all jobs, including Customer sign-offs, expense reports, and receipts.
• Accurately tracks time and material spent on jobs.
• Works with Service Coordinators and Customers to resolve cases in a timely manner.
• Travels to Customer sites to install, maintain (preventative maintenance), troubleshoot, and repair equipment sold by the company.
• Performs Ball-Bar and Laser Compensation on machines.
• Properly estimates jobs (materials, labor) and acts as project manager for jobs.
• Assists engineering with new designs.
• Performs building maintenance and repair.
• Provides internal equipment service and support.
• Interprets electrical, pneumatic, and hydraulic schematics; reads and interprets drawings.
• Applies safe rigging methods.

Requirements

• 7+ years of related experience or training in a machine tool service environment (Level 3).
• Strong presentation skills and professional appearance.
• Excellent interpersonal communication and customer relationship skills.
• Attention to detail.
• Proficient in verbal and written English.
• Strong organizational skills.
• Microsoft Office proficiency.
• Ability to meet physical requirements of the job.
• Valid driver license.
• Valid Lock Out Tag Out training.
• Willingness to work a flexible schedule.
• Ability to work in a fast-paced and dynamic work environment.
• Must be able to handle troubleshooting technical problems and learn any skills that are needed.
• Basic understanding of electrical, pneumatic, and hydraulic schematics.
• Knowledge of safe rigging methods.
• Technical/engineering background preferred.
• CNC machine tool programming experience.

Equipment Utilized

Tools and equipment typical for CNC machine service, including diagnostic and calibration devices.