Field Service Technician

About the role

As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on-site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck, servicing and performing:

Responsibilities

• Immediate, on-site support for equipment breakdowns or urgent service needs to reduce downtime
• Fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled
• Electronic and hydraulic system checks
• Quick fault‑code analysis using Product Link, Service Link, Cat ET, CAT Inspect, CAT Interact, and related tools
• ECM flash updates and configuration adjustments
• Installation and setup of Product Link or other telematics hardware
• Provide immediate status updates and recommendations
• Performing Safety Service Letters when applicable
• Escalate major repairs to the shop or full field service teams when necessary
• Adhere to all safety procedures, guidelines, and best practices

Competencies

• Proficient reading and writing skills
• Strong mechanical and electrical aptitude
• Experienced in computer literacy
• In-depth knowledge of Caterpillar equipment applications, operations, and functions
• Skilled in using Caterpillar diagnostic tools (Electronic Technician, Service Information System)
• Expertise in diagnostic, testing, adjustment, and troubleshooting procedures
• Welding experience is a plus

Requirements

• High School Diploma or GED is required, along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems
• At least 3 years of relevant industry experience
• Minimum of 5 years of hands-on mechanical repair experience with diesel, earthmoving, or industrial equipment
• Valid driver's license

Benefits

• Employer-sponsored pension plan
• Competitive pay rate, including Field-service differential, and a company service truck
• First-year vacation and personal time which builds based on the length of service
• Two different Health Insurance options, including a Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Dental and Vision Insurance
• Credit Union Access
• Life Insurance, Short-Term Disability, and Long-Term Disability
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation
• Company SuccessShare bonuses
• Company provided and laundered uniforms
• Continued technical and professional training