Field Service Technician

About the role

Ohio Business Machines, a Donnellon McCarthy Enterprises company, is a leader in the Office Technology industry and is seeking talented Field Service Technicians to join our winning team in the Cleveland, OH area. We pride ourselves on working hard, delivering award-winning service, and having fun along the way. We offer a competitive salary, excellent benefits, and opportunities for growth. If you’re a dedicated professional with technical expertise and a passion for customer service, we’d love to start the conversation!

Responsibilities

• Perform routine maintenance and emergency repairs on multi-function devices.
• Maintain proper inventory of spare parts in the company-provided vehicle.
• Keep accurate electronic maintenance records for serviced devices.
• Manage daily workload within assigned territory to maximize productivity.
• Complete manufacturer and in-house technical training as required.

Requirements

• Excellent customer service and relationship-building skills.
• Valid driver’s license with a clean driving record.
• 2-year degree or diploma in electronics, computer-related fields, or equivalent experience preferred (but not required).
• Proficient in using laptops and crossover cables for troubleshooting.
• A+, Net+, or other related certifications are a definite plus.
• Strong electro-mechanical aptitude with experience using basic hand tools.
• Ability to interpret technical documentation and read schematics.
• Highly detail-oriented, self-motivated, and capable of working independently.

Benefits

• Major Medical, Dental, Vision, Life, and AD&D Insurance.
• Flexible Spending Account (FSA) / Health Savings Account (HSA).
• 401(k) retirement plan with company match.
• Employee Referral Bonus Program.
• Company vehicle.

Ability to Relocate: Cleveland, OH 44114: Relocate before starting work (Required)

Work Location: On the road