Field Service Technician

About the role

UpKept Services is seeking a skilled Field Service Technician to deliver high-quality residential maintenance and repair services on behalf of homeowner associations (HOAs) and community associations managed by UpKept Services clients. Working under the direction of the Maintenance Director, the Technician responds to work orders, performs preventive maintenance, coordinates with trade partners, and represents UpKept Services with professionalism in every community interaction.

Responsibilities

• Respond to reactive maintenance requests within assigned service-level timelines.
• Diagnose issues across common trades including plumbing, electrical, HVAC, carpentry, and general repairs.
• Complete assigned work orders accurately in the work order management platform, including labor time, materials used, photos, and notes.
• Identify scope changes and escalate to the Maintenance Director before proceeding with out-of-scope work.
• Obtain customer or community manager acknowledgment on change orders or NTE adjustments as required.
• Perform routine inspections and preventive maintenance tasks as assigned across community common areas.
• Document findings and flag deferred maintenance items for Director review.
• Support seasonal maintenance programs (e.g., HVAC filter changes, irrigation walkthroughs, lighting checks).
• Serve as on-site point of contact for approved trade partners when overseeing subcontracted work.
• Verify trade partner work quality before closing associated work orders.
• Report trade partner performance issues to the Maintenance Director promptly.
• Log all time accurately in the UKG timekeeping system on a daily basis.
• Maintain vehicle, tools, and equipment in clean, organized, and safe working condition.
• Adhere to all safety protocols, OSHA guidelines, and UpKept Services policies.
• Retain work order records and supporting documentation in accordance with the company’s 5-year retention policy.
• Interact courteously and professionally with community residents, board members, and property managers.
• Communicate job status updates proactively to the Maintenance Director or community manager as applicable.

Requirements

• 2+ years of hands-on experience in residential or commercial maintenance, facilities, or a related trade.
• Working knowledge of at least two trades (e.g., plumbing, electrical, HVAC, carpentry, painting).
• Valid driver’s license with a clean driving record; reliable transportation required.
• Ability to read and interpret work orders, basic schematics, and scope documents.
• Comfortable using mobile technology for work order management, timekeeping, and communication.
• Physical ability to lift up to 50 lbs, work at heights, and operate in varying outdoor conditions.

Qualifications

• Bilingual (English/Spanish) a plus in select markets.

Skills

• Self-directed and organized.
• Accountable and tech-comfortable.
• Professional demeanor in all interactions.
• Clear communication skills.
• Time management and task prioritization.

Benefits

Joining UpKept means being part of a close-knit, high-performing team with the backing of a global organization that is actively investing in people, technology, and growth.

Pay

TBD

Schedule

Full-time, non-exempt position. Typical hours are Monday through Friday; schedule may vary based on community service needs and emergency maintenance requests.

Application Instructions

If you are excited about this opportunity, please apply by submitting your resume and cover letter. We look forward to hearing from you!