Field Service Technician

About the role

As a Field Service Technician at Mujin, you will play a critical role in integration for robotic deployments, providing remote and onsite support. This role requires onsite customer support in the primary work location as well as other customer sites. Travel by both car and plane may be required.

Responsibilities

• Technical proficiency in diagnosing, troubleshooting, and repairing equipment, including mechanical systems, electrical circuits, hydraulics, and pneumatics
• Set up industrial robots, demo cells, end effectors, cameras, lighting, compressed air, robot controllers, and vision systems
• Execute robot systems demos for customers
• Provide support for systems deployed to remote customer sites
• Support installation and configuration of Mujin controller and other equipment at customer sites
• Design custom metal parts for fabrication such as robot hands, robot cells, robot pedestals, demo frames, camera mounting plates, vacuum gripper parts, etc.
• Perform preventive maintenance, read technical documents, and perform basic robotic programming and troubleshooting
• Effectively communicate with customers and managers

Requirements

• 2+ years of engineering experience, preferably with an electromechanical focus in a warehouse automation setting
• Knowledge of Python and/or C++ and PLC experience
• Strong problem-solving and customer service skills to ensure equipment functionality and client satisfaction
• Industrial design experience (electrical or mechanical), and ability to interpret/generate CAD models or electrical drawings (Autodesk Inventor and AutoCAD is a plus)
• Ability to read specification sheets and purchase necessary mechanical and electrical components from suppliers
• Eligibility to work in the US without sponsorship
• Experience in the safeguarding, maintenance, and manipulation of industrial robots
• Hands-on experience with six and seven-axis robot arm task creation, conveyor belt systems, industrial sensors, industrial laser cutting, CNC, etc.
• Work experience in design, research, and/or development in a manufacturing-related company
• Familiar with industrial safety best practices regarding robotic systems
• Experience with compressed air systems and air capacity sizing
• Must be located near, or willing to relocate to, one of the following locations: Suwanee, GA; Kansas City, KS; or Harrisburg, PA

Physical Demands / Work Environment

• Travel: Up to 75%
• Periods of sitting at a desk and working on a computer
• Prolonged periods working in industrial/warehouse settings
• Ability to work extended hours as required