Field Service Technician

Key responsibilities and accountabilities

• Treat all customers with respect and courtesy while resolving their issue.
• Provide professional assistance, support, and service when on-site at a customer’s facility.
• Recommend parts and other services to customers while on-site at their facility.
• Never leave a job unfinished, whether it is in-house or on-site at a customer facility.
• Forward any potential sales leads to the Sales team, including appropriate contact information and potential sales opportunities.
• Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer.
• Follow up with customers on services performed at their facility to ensure they are 100% satisfied and all issues have been fully resolved.
• Accurately complete all M1 paperwork for services provided both on-site and jobs performed in-house.
• Ensure that service-related jobs are completed correctly and ready to invoice.
• Complete in-house jobs properly and in a timely fashion, including jobs for inventory, orders, customer repairs, or other tasks assigned by management.
• Check inventory during idle time to see if there are assemblies, jobs, or repairs that need attention.
• Complete all other service-related tasks as may be requested by management.