Field Service Technician

About the role

Located within a 2‑hour radius of Richmond, VA; reports remotely to Tulsa; reports to Field Service Supervisor; collaborates with all departments. Primary responsibility: supporting customers with on‑site service, technical support, and on‑site training, including commissioning new SCR equipment, preventive maintenance, troubleshooting and repair of existing SCR equipment, telephone customer support, and preparing work‑performance reports.

Responsibilities

• Commission the total system scope supplied by MIRATECH on new installations
• Perform routine maintenance and service on existing products
• Provide telephone support to customers including troubleshooting and replacement parts identification
• Site coordination and project meetings
• Post‑commissioning customer training on operations and maintenance
• Daily reports to customers and internal staff while in the field
• Follow up customer calls after service work completion
• Keep up‑to‑date on company products and services
• Plan own work schedule efficiently
• Maintain test equipment and special tools calibration

Requirements

• Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls
• Proficiency with AC and DC circuits including relay logic
• Sharp analytical mind with an interest in engines, controls, and emissions
• Enthusiasm to learn and become an expert
• Demonstrated ability to make independent decisions and work in a loosely structured environment
• Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
• Excellent problem‑solving skills
• 60‑75% overnight travel – higher concentrations during peak seasons
• 0‑4 years prior field service technician experience or equivalent knowledge, skills, and abilities
• Excellent communication and interpersonal skills; able to communicate effectively in writing and verbally
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)
• Must pass a proficiency test
• Must possess a valid driver’s license
• Foreign language skills are a plus
• Must possess a passport or have the ability to obtain one
• Physical requirements: stand, walk, bend, climb, and kneel for extended periods; work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms; maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work; regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids; transport tools and equipment across job sites and within confined or restricted‑access areas; perform tasks at elevations exceeding 6 feet using aerial lifts, scaffolding, or fall protection systems per OSHA standards; enter, work in, and exit confined spaces under permit‑required confined‑space procedures; maintain situational awareness around active machinery and energized systems; work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust; maintain clear vision (corrective lenses permitted), color recognition, and depth perception; detect abnormal sounds, smells, or vibrations from mechanical equipment; follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.

Benefits

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)