Field Service Technician

We are currently seeking qualified candidates in the New York area for a field-based role diagnosing, troubleshooting, and repairing premium domestic appliances at customer locations.

Responsibilities

• Travel to customer locations to diagnose, troubleshoot, and repair Miele equipment using factory training, service manuals, and computerized tools.
• Level and adjust equipment, including plumbing, gas, and electrical connections.
• Install equipment and instruct customers on proper use.
• Maintain and organize the company-provided vehicle, including tools, test equipment, and other company items.
• Complete all service calls and warranty documentation accurately and on time.
• Maintain required parts inventory by ordering replacements and conducting inventories as needed.
• Keep the delivery truck in safe and working order.

Requirements

• 100% local daily travel required.
• Valid driver’s license.
• High school diploma or GED.
• Knowledge of basic plumbing and electrical skills.
• Proficiency with computers and Microsoft Office.
• Ability to apply basic math concepts.
• Ability to read, write, and comprehend instructions, correspondence, and memos in English.
• Strong multitasking and teamwork skills.
• Professional demeanor in managing difficult customer situations.
• Self-motivated, customer-oriented, and excellent communication skills.

Working Conditions

• Primarily works in customers’ homes but may be exposed to temperature extremes, humidity, or wetness during transportation.
• May occasionally walk on slippery or uneven surfaces.
• Potential exposure to dust, gas, fumes, or chemicals.
• Occasional use of visual or auditory protective equipment.
• May require climbing stairs or working on elevated surfaces.
• Frequent handling of bio-hazards (for Commercial Technicians only).

Physical Requirements

• Occasional sitting, walking, and crawling.
• Frequent standing, squatting, kneeling, bending/twisting of neck and waist.
• Constant use of hands for repetitive tasks, power/simple grasp, and fine manipulation.
• Constant pushing, pulling, and reaching above and below shoulder level.
• Frequent lifting, pulling, and pushing of products up to 50 pounds.
• Occasional lifting, pulling, and pushing of products exceeding 100 pounds.
• Occasional carrying of items up to 6 feet.

Pay

Salary range: $54,000 to $80,000 annually, plus bonus. The final offer may vary based on education, experience, relevant skills, and market alignment.

Benefits

• Comprehensive health, dental, and vision insurance.
• Wellness discounts on medical premiums.
• 100% covered life and long-term disability insurance.
• 401k with company match.
• Paid time off (PTO) and holidays.
• Discounted gym membership.
• Generous Employee Purchase Program.
• Wellness and volunteer programs.