Field Service Technician
MCC Label · Blue Ash, OH · 1 mo ago
EngineeringFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Why work at MCC:" maybe part of Benefits? Actually "Why work at MCC:" includes compensation and benefits. We'll extract Benefits: "Compensation: Competitive CompensationGenerous benefits package including medical, dental, vision, disability, life insurance and 401(k) Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays". Also maybe Pay? Not specified exact numbers, just "Competitive Compensation". That's vague; we should not create Pay section unless posting actually states them. It says "Compensation: Competitive Compensation". That's not a specific number; but it's still compensation info. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation and benefits, so we can include Benefits section (maybe also Pay? but we have no specific pay). The instruction: Prefer a few substantive sections over many thin ones. So we could combine compensation and benefits into Benefits section. Or we could have Benefits and maybe Pay omitted. Since they said "Compensation: Competitive Compensation" is vague but still present. Might be okay to include in Benefits. We'll not create Pay section.
Schedule: The posting mentions travel, overnight trips, flexible hours, evenings, weekends, overtime, varying schedules. That's schedule info. So we can include Schedule section.
Now we need sections: About the role (maybe from first paragraph). Responsibilities (list). Qualifications (maybe combine Qualifications And Education Requirements). Skills (Preferred Skills). Benefits (compensation + benefits + holidays). Schedule (travel, hours, flexibility). Possibly also "Physical Demands" could be part of Requirements? But we have no heading for physical demands; we could include under Requirements or Qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Requirements (maybe includes physical demands). But we already have Qualifications And Education Requirements; we could treat that as Qualifications. Requirements could be separate: maybe "Requirements" includes technical aptitude, experience, ability to read drawings, etc. However we have a lot of overlapping content. To avoid thin sections, we can combine.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we must keep details but can rephrase? We must not summarize away detail; we can keep same sentences but format as HTML.
We must not repeat job title as heading. So no heading for "Field Service technician". We'll start with maybe
.
Qualifications And Education Requirements: we can treat as Qualifications section. Content:
- 2 years of technical school training is desirable and/or 5 years of experience servicing and repairing automated equipment and providing customer support in a similar role.
- The understanding of prime label application techniques, high speed labeling, promotional labeling, and print and apply applications preferred.
We could also include "Preferred Skills" as Skills section.
Skills section content:
- Knowledge of PLC controlled equipment, applications and their service.
- Strong grasp of electro-mechanical packaging machinery and systems, as well as integration, troubleshooting and repair of the same.
- Must be team oriented, very detailed, and organized, yet able to productively work individually.
- Time and priority management skills are critical.
- Basic computer skills including understanding of PLC programming.
- Must be versed in working with various tools required for electro/mechanical servicing of labeling and packaging equipment.
- Ability to interface well with all internal and external customers.
- Strong written and verbal communication skills to facilitate conversations with co-workers, management, sales, customers, and vendors.
Physical Demands: Could be part of Requirements or Qualifications? Since we have no specific heading for Physical Demands, we could include under Requirements (maybe as a subsection). But we must use only allowed headings; we could add a Requirements section that includes physical demands and maybe other requirements like flexibility, travel, etc. However we already have travel info in Schedule. Let's decide: We'll have sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule. We'll embed physical demands inside Qualifications? Might be better to put under Requirements but we don't have that heading. Could we add Requirements heading? The instruction list includes Requirements as an example heading. So we can include Requirements section for things like physical demands, ability to lift, etc. That would be appropriate.
Thus we will have:
- About the role (paragraph)
- Responsibilities (ul)
- Requirements (ul) containing: technical aptitude, experience, ability to work from drawings, etc? Actually those are also in Qualifications. But we can split: Requirements: general technical aptitude, prior experience with machinery, ability to work from engineering drawings and electrical schematics, flexibility to work hours, evenings, weekends, international travel, ability to lift up to 40 lbs, etc. But we must not duplicate content. We need to preserve all info; duplication is okay? The instruction says remove duplicated lines. So we should avoid duplicating same content in multiple sections. So we need to decide where each piece goes uniquely.
Let's list all substantive info from posting:
1. Company intro: global leader premium labels, over a century printing experience, future innovations, sustainable packaging, making difference.
2. Role: Field Service technician responsible for field support, installation, customer training on labeling equipment.
3. Applicants must have general technical aptitude, ideally prior experience with machinery, need to work from engineering drawings and electrical schematics.
4. When not on customer sites report to shop and assist with assemble MCC's ESG equipment.
5. Based out of Equipment Solution Group office in Blue Ash Ohio; approx 75% time traveling to external client sites out of town; most travel overnight trips to other states.
6. Must be flexible to work hours necessary to meet customer requirements providing service and training; work hours may include evenings and weekends; some international travel maybe required.
7. Why work at MCC: Compensation: Competitive Compensation; Generous benefits package including medical, dental, vision, disability, life insurance and 401(k); Paid Holidays: list.
8. Responsibilities list (as above).
9. Qualifications And Education Requirements: 2 years technical school training desirable and/or 5 years experience servicing/repairing automated equipment and providing customer support in similar role; understanding of prime label application techniques, high speed labeling, promotional labeling, print and apply applications preferred.
10. Preferred Skills list (as above).
11. Physical Demands: works in manufacturing environment, need PPE; frequently required to stand, walk, sit, use hands, reach, climb/balance, stoop/kneel/crouch/crawl, talk/hear; must frequently lift/move up to 40 pounds; specific vision abilities required: close, distance, color, peripheral, depth perception, ability to adjust focus; noise level medium to loud; must be flexible to work varying schedules and hours as needed; must be able to work overtime as required by workload and customer mandated deadlines.
12. Diversity & Inclusion statement (EEO) - we should remove as boilerplate.
13. Additional company description paragraph (over a century, etc) - maybe duplicate of intro; we can keep but not duplicate.
14. Contact info for accommodation - maybe boilerplate; remove.
15. EEO statement - remove.
We need to avoid duplication: The intro appears twice; we can keep one.
Now assign to sections:
About the role: Could include company intro and role description (points 1-2, maybe 3-6?). But we have separate sections for Responsibilities, Requirements, Skills, Benefits, Schedule. So About the role could be a brief overview: company description and role purpose.
Let's craft About the role paragraph: "MCC is the global leader of premium labels, helping brands stand out in competitive markets and inspiring positive consumer experiences. Backed by over a century of printing experience, the company focuses on future consumer‑driven innovations and sustainable packaging solutions. As a Field Service Technician, you will provide field support, installation, and customer training on labeling equipment, work from engineering drawings and electrical schematics, and assist with assembling ESG equipment when not on customer sites."
That covers points 1,2,3,4.
Responsibilities: list as given.
Requirements: Could include general technical aptitude, prior experience with machinery, ability to work from drawings, flexibility to work hours, evenings, weekends, international travel, ability to lift up to 40 lbs, vision requirements, noise level, PPE, etc. But some of those are physical demands. We'll include them under Requirements.
Qualifications: education/experience and understanding of label application techniques.
Skills: preferred skills list.
Benefits: compensation, benefits package, paid holidays.
Schedule: travel percentage, overnight trips, flexible hours, evenings, weekends, overtime, varying schedules.
We must ensure we don't duplicate: Travel info appears in both About the role? We didn't include travel in About the role; we placed in Schedule. Good.
Now we need to output HTML fragment only.
Let's craft each section.
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Why work at MCC:" maybe part of Benefits? Actually "Why work at MCC:" includes compensation and benefits. We'll extract Benefits: "Compensation: Competitive CompensationGenerous benefits package including medical, dental, vision, disability, life insurance and 401(k) Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays". Also maybe Pay? Not specified exact numbers, just "Competitive Compensation". That's vague; we should not create Pay section unless posting actually states them. It says "Compensation: Competitive Compensation". That's not a specific number; but it's still compensation info. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state compensation and benefits, so we can include Benefits section (maybe also Pay? but we have no specific pay). The instruction: Prefer a few substantive sections over many thin ones. So we could combine compensation and benefits into Benefits section. Or we could have Benefits and maybe Pay omitted. Since they said "Compensation: Competitive Compensation" is vague but still present. Might be okay to include in Benefits. We'll not create Pay section.
Schedule: The posting mentions travel, overnight trips, flexible hours, evenings, weekends, overtime, varying schedules. That's schedule info. So we can include Schedule section.
Now we need sections: About the role (maybe from first paragraph). Responsibilities (list). Qualifications (maybe combine Qualifications And Education Requirements). Skills (Preferred Skills). Benefits (compensation + benefits + holidays). Schedule (travel, hours, flexibility). Possibly also "Physical Demands" could be part of Requirements? But we have no heading for physical demands; we could include under Requirements or Qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can include Requirements (maybe includes physical demands). But we already have Qualifications And Education Requirements; we could treat that as Qualifications. Requirements could be separate: maybe "Requirements" includes technical aptitude, experience, ability to read drawings, etc. However we have a lot of overlapping content. To avoid thin sections, we can combine.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we must keep details but can rephrase? We must not summarize away detail; we can keep same sentences but format as HTML.
We must not repeat job title as heading. So no heading for "Field Service technician". We'll start with maybe About the role
then paragraph summarizing the role description.
Let's extract role description: first paragraph: "Build your Career with an Industry Leader As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference. The Field Service technician is responsible for providing field support, installation, and customer training on labeling equipment. Applicants must have general technical aptitude, ideally some prior experience working with machinery, and will need to work from engineering drawings and electrical schematics. When not on customer sites they will report to the shop and assist with assemble Multi-Color Corporation's ESG equipment. This position will be based out of Equipment Solution Group office in Blue Ash Ohio, but approximately 75% of time will be spent traveling to and working at external client sites out of town. Most of this travel will involve overnight trips to other states. Must be flexible to work the hours necessary to meet customer requirements providing service and training. Work hours may include evenings and weekends as necessary some international travel maybe required."
We can keep that as prose under About the role.
Responsibilities: list from "Responsibilities:" section. Items:
- Provide installation, service, technical assistance, repair, and training on pressure sensitive, heat transfer label and sleeving application equipment at Customer’s facilities
- Conduct and support demonstration of machines.
- Produce timely and detailed service reports.
- Read, understand, and update engineering drawings and schematics used in the equipment assembly process.
- When not performing field service, the person in this role will assist production with the assembling of label application equipment, peripheral equipment, and systems.
- Participate in the maintenance, cleaning and organization of the production facilities and systems.
- Support application issues of those customers that utilize Multi-Color Corporation’s labels.
- Other projects as assigned by manager.
- Duties may be changed, or additional duties assigned.
We should keep each as
About the role
MCC is the global leader of premium labels, helping brands stand out in competitive markets and inspiring positive consumer experiences. Backed by over a century of printing experience, the company focuses on future consumer‑driven innovations and sustainable packaging solutions. As a Field Service Technician, you will provide field support, installation, and customer training on labeling equipment, work from engineering drawings and electrical schematics, and assist with assembling ESG equipment when not on customer sites.
Responsibilities
- Provide installation, service