Field Service Technician

About the role

Mark Andy is looking for Field Service Technicians to provide on-site service to maintain and support our top-of-the-line flexographic, offset and digital printing equipment. Field Service Technicians can work in a variety of capacities, including installation, preventative maintenance, and break-fix issues, both large and small. We are looking for skilled individuals with a strong background in mechanical and/or electrical repair, both within industry and those with a solid background working with industrial equipment who would like to break into this fascinating and growing industry. Location: Mark Andy Global Headquarters, Chesterfield, Missouri.

Mark Andy is a pioneer of the graphic arts and printing industry. As the world’s leading manufacturer of narrow- and mid-web printing and finishing equipment, we supply leading global brands, including Mark Andy and Presstek printing presses, Rotoflex finishing solutions, as well as a complete line of Mark Andy Print Products consumables and pressroom supplies. All products are backed by the largest customer support team in the industry, minimizing downtime and helping our customers be profitable, efficient and at the forefront of innovation.

Responsibilities

• Install, commission, and validate Mark Andy equipment at customer sites.
• Support equipment relocation, deinstallation, reinstallation, and production validation activities.
• Utilize PLC controls, servo drives, motors, multimeters, micrometers, and diagnostic software to resolve technical issues.
• Diagnose and repair electrical, mechanical, pneumatic, software, hardware, and printing-related issues.
• Troubleshoot equipment both onsite and remotely to minimize customer downtime.
• Perform preventive maintenance and recommend solutions to improve equipment reliability and performance.
• Provide recommendations for replacement parts, upgrades, maintenance programs, and service contracts.
• Train customers in safe operation, maintenance procedures, and equipment best practices.
• Document service activities, maintenance reports, work orders, expense reports, and installation feedback accurately.
• Deliver exceptional customer service while building strong relationships with operators, managers, and executives.
• Collaborate with engineering and support teams to resolve complex technical issues and improve product performance.
• Demonstrate strong troubleshooting, problem-solving, organizational, and communication skills.
• Operate independently in field service environments while maintaining a high level of professionalism.
• Weekly travel across the United States