Field Service Technician

Join MAPEI Corporation, a global leader in manufacturing construction chemicals and building materials — including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. We are currently hiring a Dispenser Technician for our Concrete and Cement Admixtures Team.

Responsibilities

• Dispenser Assembly, Installation, and Service
  • Assemble, install, calibrate, and maintain dispenser equipment, including electrical and mechanical components.
  • Perform preventive and emergency repairs to ensure uptime and reliability.
  • Assist customers with proper use and maintenance of equipment.
  • Maintain service logs, equipment inventory, and ensure parts availability.
  • Coordinate with your supervisor to plan efficient installation and service schedules.
• Customer Relations & Support
  • Partner with Sales Representatives to build and maintain professional customer relationships.
  • Support product demand and service needs through timely, quality interactions.
  • Call in delivery orders as needed and respond promptly to customer requests — overnight travel may be required.
• Planning, Scheduling & Administration
  • Plan and schedule daily, weekly, and monthly service work.
  • Execute administrative duties including equipment ordering, expense reports, calibration tracking, and compliance documentation.
  • Follow all company policies, work procedures, and safety regulations.
  • Perform other duties as assigned.

Benefits

• Competitive annual base salary of $60,000-$85,000 based on experience and qualifications.
• Annual discretionary bonus, a variable percentage of your base salary, based on individual performance and company results.
• Company vehicle and fuel card.
• FREE MEDICAL INSURANCE for employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
• 17 days of paid sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental and vision programs, flex spending accounts, employer-paid life insurance, and free tele-med physician services.
• Various other company employee-centric perks: tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Requirements

• High school diploma or GED required.
• Trade certification or 4+ years’ experience in construction or dispenser equipment preferred.
• Proficient in mechanical, electrical, and basic plumbing systems.
• Ability to read and interpret mechanical/electrical drawings.
• Valid driver’s license and good driving record.
• Physically able to climb, bend, stretch, and lift up to 50 lbs. independently (100 lbs. with assistance).
• Strong organizational, planning, and customer service skills.
• Effective oral and written communication; able to manage conflict and build positive relationships.
• Ability to maintain a high travel requirement in the assigned region.