Field Service Technician

About Us

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers' needs and growth by delivering quality and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a variety of complex process, testing and device design challenges. Our equipment has become the industry standard for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, the company has continued to develop advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our experienced team of engineers has been instrumental in automating manual processes that enable our customers to increase production volumes and profit margins, and we believe in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always ready to provide technical service and process support.

Job Description

• Solve Complex Technical Challenges. Make an Impact.
• Are you a hands-on technical professional who enjoys troubleshooting equipment, working directly with customers, and traveling to customer sites across the globe?
• Machine Solutions is seeking a Field Service Technician to join our growing team and help deliver exceptional service and support to customers worldwide.
• In this role, you will be a key member of our Field Service team, supporting the installation, maintenance, repair, upgrade, and training needs of our customers.
• You'll work with sophisticated automation and manufacturing equipment, collaborating with engineering, quality, and operations teams to ensure customer success and continuous product improvement.

What You'll Do

• Customer Support & Service
• Provide world-class support to customers through onsite visits, remote troubleshooting, email, phone, and in-house customer visits.
• Manage assigned customer cases from initial assignment through successful resolution.
• Respond quickly and professionally to customer inquiries, support requests, and equipment issues.
• Build strong customer relationships while delivering an exceptional service experience.
• Equipment Installation & Maintenance
• Lead and support equipment installations, upgrades, and commissioning activities.
• Perform scheduled preventive maintenance and unscheduled equipment repairs.
• Complete complex field upgrades, including mechanical modifications and software updates.
• Troubleshoot and resolve mechanical, electrical, pneumatic, and software-related equipment issues.

Technical Skills

• Strong troubleshooting abilities in electrical, mechanical, pneumatic, and software systems.
• Ability to read and interpret electrical schematics and engineering blueprints.
• Familiarity with automated equipment and control systems.
• Comfortable learning through technical documentation and video-based training.
• Skilled in problem-solving, root cause analysis, and data interpretation.

Communication Skills

• Fluent in English, both written and verbal.
• Ability to create reports, technical documentation, and customer communications.
• Strong presentation and customer-facing skills.
• Proficiency with Microsoft Office applications.

Additional Language Skills

Additional language skills are a plus.

Physical Requirements

• This position is highly active and requires frequent standing, walking, climbing, bending, kneeling, crouching, and working around industrial equipment.
• Team members may occasionally lift up to 40 pounds and must be able to safely work in manufacturing and customer-site environments while following all safety protocols and PPE requirements.

Why Join Machine Solutions?

• Opportunities for domestic and international travel
• Specialized technical training across Machine Solutions facilities
• Exposure to advanced automation and manufacturing technologies
• Collaborative, team-oriented culture
• Travel loyalty program rewards
• Company-paid travel expenses through a corporate credit card
• Career growth and development opportunities

What We're Looking For

• Education & Experience
• One of the following combinations is required:
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics Engineering, or a related field and 2–4 years of field service experience;
• Associate degree, technical/vocational training, or equivalent and 3–5 years of field service experience;
• An equivalent combination of education, training, and experience.

Travel Requirements

• Valid driver's license with the ability to drive internationally.
• Ability to obtain and maintain a passport without restrictions.
• Willingness to travel 50% or more, including international destinations.

Ready to Apply?

If you're a customer-focused technical professional who thrives on solving problems, working with advanced equipment, and traveling to support customers around the world, we'd love to hear from you. Apply today and help deliver innovative solutions that keep our customers running successfully.