Field Service Technician

About the Role

MAAG Pump Systems, Automatik Plastics Machinery, Maag Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN, Witte and Sikora are eight successful and well-experienced companies that have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers, we offer top-grade equipment for demanding requirements – not only for polymer applications but also for the chemical, petrochemical, pharmaceutical, and food industries.

The Field Service Technician provides the highest quality on and off-site technical support for the Maag family of equipment to include: plastic pelletizing systems, polymer pump and filtration systems. Working independently but supported by others, the incumbent is the technical representative to our customers for all product maintenance, installation, and repair issues.

Responsibilities

• Independently travels nationally and internationally as Maag/Gala's primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow up calls to all Maag/Gala customers to check up on the customer and Maag machinery.
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities. Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
• Provides training to customers at Maag/Gala's facility and at the customer's location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.
• Considers all interests of quality, accident prevention, occupational safety, and environmental safety in a preventive manner within scope of responsibility, and supports the avoidance of damage to people, facilities, assets, material, and environment.
• Performs tasks requested by management that relate to the position scope or arise from company needs.

Work Environment

Work in this position is both in an office and a factory floor environment, either locally or at a customer site. While performing the duties of this job in a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud and PPE may be required.

Physical Requirements

• Regularly required to talk or hear.
• Position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• Must be able to lift items up to 50 pounds.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasional prolonged sitting during international commercial air travel.

Education

• High School diploma or equivalent education required (additional technical skills a plus).
• Strong mechanical aptitude.
• A valid US Driver's License is required to book rental cars for travel.
• Technical training in electrical systems (single-phase, 3-phase or low voltage systems) desirable.
• Technical training on logic circuits, electric motors, gears / mechanical devices desirable.
• Multiple language skills desirable.

Professional Experience

• Experience in a field service role desirable.
• Experience using measuring / test equipment including micrometers and multi-meters.
• Writing progress and expense reports.
• Global travel experience.
• Experience in plastics processing or rotational molding highly desirable.

Skills and Competencies

• Excellent verbal and written communication skills.
• Highly organized and efficient.
• Independent self-starter with ability to problem solve and anticipate and avoid issues.
• Strong team player, work ethic and commitment to win.
• Customer-focused.
• Customer Impact.
• Results driven.
• Winning the right way.
• English language skills at 100%.

Schedule

Monday to Friday with possible weekends or holidays as needed. Travel frequency averages 50%; the average trip is 5 days in duration with the technician home most weekends; international trips could last up to 2 weeks. Work arrangement: Hybrid.

Bonus

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in the applicable bonus plan.

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental and vision insurance.
• Wellness programs.
• Health savings account.
• Health care and dependent care flexible spending accounts.
• Company paid short-term disability and long-term disability.
• Company paid employee basic life and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off, including 10 paid holidays per calendar year.
• 40 paid sick leave hours annually or as provided under state and local paid sick leave laws.
• Business travel services.
• Employee discounts.
• Employee assistance program that includes company paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.