Field Service Technician

Position Description – Tasks, Responsibilities, Competencies

• Independently travels nationally and internationally as Maag/Gala’s primary technical representative to the customer.
• Interacts with customers on a daily basis to provide solutions to issues.
• Conducts annual follow up calls to all Maag/Gala customers to check up on the customer and Maag machinery.
• Participates in customer visits to provide support for equipment installation, troubleshooting, maintenance and repair activities.
• Visit responsibilities include logistical planning, coordination with interagency contacts and the customer, execution of the trip and reporting activities and expenses.
• Provides training to customers at Maag/Gala’s facility and at the customer’s location.
• Represents the company and collects customer feedback to facilitate continuous improvement opportunities.
• Conducts technical discussions regarding machinery repairs, upgrades, and selection to assist customers with a solution to their needs or problems.
• Collaborates with engineering, manufacturing, parts and equipment sales to develop customer focused solutions.

Physical Requirements

• Regularly required to talk or hear.
• Very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• Frequent lifting up to 50 pounds.

Job Specification

• Mandatory Education: High School diploma or equivalent education (additional technical skills a plus).
• Mandatory Technical Skills: Strong mechanical aptitude, valid US Driver’s License.
• Desirable Technical Training: Technical training in electrical systems (single-phase, 3-phase or low voltage systems), technical training on logic circuits, electric motors, gears / mechanical devices, multiple language skills.

Interpersonal Skills And Behavioral Competencies

• Excellent verbal and written communication skills.
• Highly organized and efficient.
• Independent self-starter with ability to problem solve and anticipate and avoid issues.
• Strong team player, work ethic and commitment to win.
• Customer-focused.

Dover Competencies

• Attract, Develop and Retain Talent.
• Builds and Manages Collaborative Relationships.
• Change Leadership.
• Customer Impact.

Work Environment

• Both in an office and a factory floor environment, either locally or at a customer site.
• Exposure to fumes or airborne particles, moving mechanical parts and vibration.
• Noisy work environment and job sites.
• Prolonged sitting during international commercial air travel.

Pay and Benefits

• Eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
• Benefits include: a 401(k) savings plan with employer contributions, medical, dental and vision insurance, wellness programs, health savings account, health care and dependent care flexible spending accounts, company paid short-term disability and long-term disability, company paid employee basic life and AD&D insurance, supplemental employee and dependent life insurance, optional accident, hospital indemnity and critical illness insurance, adoption, surrogacy, and fertility benefits and assistance, commuter benefits, parental, military, jury duty, and bereavement leaves of absence, paid time off, including 10 paid holidays per calendar year, 80 hours annually paid vacation days, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance, business travel services, employee discounts, and an employee assistance program that includes company paid counseling sessions and legal services.