Field Service Technician

About the role

Schedule startup, commissioning, service, and training visits with installing contractors and customers. Perform electrical measurements, visual inspections, and mechanical inspections to ensure compliance with product specifications. Troubleshoot electrical and control system issues, including AC and DC circuits, cable connections, printed circuit boards (PCBs), batteries, and control components. Complete installation of remaining system components, including batteries and other required parts. Diagnose equipment performance issues, identify root causes, and implement corrective actions onsite. Provide remote technical support for installation, commissioning, operation, and troubleshooting. Collaborate with Engineering by documenting field observations and recommending product improvements. Support the Inverter Testing Department as needed. Prepare replacement parts for shipment and process returned components. Complete service reports, expense reports, documentation, and other administrative responsibilities accurately and on time.

Responsibilities

• Commission Central Inverter Systems and verify proper installation and operation.
• Troubleshoot electrical and control system issues, including AC and DC circuits, cable connections, printed circuit boards (PCBs), batteries, and control components.
• Complete installation of remaining system components, including batteries and other required parts.
• Diagnose equipment performance issues, identify root causes, and implement corrective actions onsite.
• Provide remote technical support for installation, commissioning, operation, and troubleshooting.
• Collaborate with Engineering by documenting field observations and recommending product improvements.
• Support the Inverter Testing Department as needed.
• Prepare replacement parts for shipment and process returned components.
• Complete service reports, expense reports, documentation, and other administrative responsibilities accurately and on time.

Requirements

• Associate degree in Electrical Technology or 5+ years of commercial electrical experience.
• Strong understanding of electrical schematics, control systems, electrical circuitry, and commercial wiring practices.
• Experience working with single-phase and three-phase electrical systems up to 480 VAC, DC voltages up to 326 VDC, PLC systems, and AC/DC motors and drives.
• Working knowledge of battery systems and electronics.
• Familiarity with the National Electrical Code (NEC), NFPA 70E, and OSHA electrical safety standards.
• Experience using electrical testing equipment, including multimeters and other AC/DC measurement devices.
• Ability to troubleshoot and replace electronic components such as printed circuit boards (PCBs).
• Proficiency with Microsoft Office, including Excel and Word.
• Experience working with contractors, vendors, and customers.
• Strong troubleshooting, communication, and customer service skills.
• Commitment to safety and quality workmanship.

Preferred Qualifications

• Experience with Central Lighting Inverter Systems.
• OSHA 10 Certification.
• CPR and AED Certification.

Physical Requirements

• Ability to stand, walk, bend, squat, kneel, twist, and climb stairs throughout the workday.
• Ability to work in a standing position for extended periods.
• Ability to safely lift and move equipment and batteries weighing up to 120 lbs. (with assistance when appropriate).
• Ability to use pallet jacks and other material-handling equipment.
• Frequent travel by air and automobile, including overnight stays.