Field Service Technician

About the Role

Join the Force Behind Law Enforcement Success. At LeadsOnline, we provide crime-solving technology to law enforcement agencies across the globe. Founded in 2000, LeadsOnline serves over 5,500 U.S. law enforcement agencies and public safety organizations in more than 80 countries. We’re looking for a sharp, ambitious, and proactive Field Tech to join our dynamic team and help shape the company’s success.

Responsibilities

• Receive and review dispatch documentation, including work instructions, travel instructions, and test protocols.
• Execute work in accordance with the latest procedures and protocols issued by the Field Services Manager or their designee.
• Provide verbal and written reports to the individuals and departments responsible for the dispatch as instructed by current protocol.
• Complete and deliver all quality documents resulting from the site service.
• Establish and maintain a professional relationship with all customer/user sites.
• Manage travel expenses and other administrative duties in accordance with administrative procedures.
• Use schematic diagrams and work instructions to troubleshoot, replace, and test electrical/mechanical line replacement components.

Qualifications

• Good knowledge of computer operating systems such as Windows NT, Windows 2000, XP, 2003.
• AA or BA in computer systems, related technologies, or equivalent experience.
• Three years in electromechanical assembly and component repairs.
• Strong skills in operating systems troubleshooting.
• Two years in Field Service repairs or a related field.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to lift up to 100 lbs. with frequent lift/carry of up to 50 lbs.
• Able to obtain and maintain any Security Clearances necessary per region.
• Bilingual candidates preferred.
• Must be able to travel extensively.

Benefits

• Employee-paid Medical, Dental, and Vision.
• Generous paid vacation.
• 401k with company matching.
• HSA with employer contributions.
• FSA.
• Supplemental coverage such as accident, critical illness, hospitalization, life.
• Short-Term and Long-Term Disability.
• Parental Leave.

Why Join LeadsOnline?

Be part of a team where your work truly matters. Help law enforcement agencies serve their communities better while thriving in a supportive, mission-driven culture that values Service, Energy, Ownership, and People. We serve with Energy, diligence, and persistence, believing our work makes a difference in the lives of our users, the communities they protect, and the victims they serve. Guided by Ownership, we continually push to make our products better and to make each other better. At LeadsOnline, we take our work seriously but not ourselves—you’ll find joy, camaraderie, and fun in everything we do.