Field Service Technician

About the role

Travel to customer locations to diagnose issues and perform repairs or preventative maintenance on multi-functional devices, production print, and finishing equipment at customer sites.

• Troubleshoot mechanical, electronic, software, media, and network-related problems in high-volume printing environments
• Communicate daily with dispatch, parts, management, sales, and fellow technicians to ensure timely and effective service
• Train customers on new equipment operation, functionality, and best practices
• Maintain EO Johnson-supplied tools, computing devices, vehicle, and parts inventory in organized, working condition
• Participate in ongoing technical training (self-paced, classroom, and group), including occasional out-of-state travel
• Identify opportunities for equipment upgrades or replacements and provide referrals to sales
• Accurately document service work and billable activities

Requirements

• High school diploma or GED
• Strong mechanical aptitude with experience servicing complex mechanical and electrical systems
• Ability to troubleshoot, problem-solve, and work independently in fast-paced environments
• Excellent customer-facing communication and professionalism
• Detail-oriented, organized, and self-motivated
• Comfortable working extended service calls, occasional overtime, and limited on-call nights/weekends
• Valid driver’s license and good driving record

Preferred Qualifications

• College diploma in Electromechanical, IT, or related field (or equivalent military experience)
• Certifications such as CompTIA A+ or Network+

Benefits

• Competitive compensation
• Industry-leading benefits, including 401(k) with 50% match up to 8%, medical, dental, vision, and life insurance
• Paid time off, holidays, parental leave, and disability coverage
• Company-provided training, tools, and technology

About EO Johnson Business Technologies

At EO Johnson Business Technologies, we simplify your workday. As a trusted, family- and woman-owned partner with over 69 years serving the Midwest, we deliver integrated workplace technology solutions that drive efficiency and results. Our offerings include managed IT services, managed print, secure document management, production print, wide-format solutions, and more — all backed by local experts and personalized service. As a SOC 2 Type 2 audited provider, we are committed to security, compliance, and operational integrity.