Field Service Technician

About the Role

As a Water System Field Service Technician, you will learn the installation, service, repair, and selling processes for Kinetico’s residential water system customers. This role requires 100% local travel in our target geographies.

Responsibilities

• Learn residential water system applications and capabilities.
• Follow established procedures to evaluate water system equipment function and perform appropriate maintenance activity.
• Observe and act upon opportunities for further sales.
• Deliver salt, filters, and other water treatment products.
• Maintain a clean and organized workspace.
• Monitor and restock product inventory.
• Finalize reports on completion of field visits and submit them to the service department in a timely manner.
• Maintain a clean and safe work environment, including company vehicle and tools.

This list of responsibilities is not exhaustive. Other duties may be required that fall within the scope and general level of responsibility attached to the role.

Requirements

• High School Diploma or equivalent required.
• Valid driver’s license and a clean driving record.
• Plumbing experience and skills preferred.
• Ability to work in a fast-paced environment and show initiative.
• Strong work ethic, self-motivated, action and goal-oriented.
• Mechanical aptitude, good analytical, problem-solving, and troubleshooting skills; understanding the technology contained in the company’s products is essential.
• Proven “customer-centric” focus and approach with the ability to establish and change priorities as required.
• Problem solver with excellent listening and verbal skills, and exceptional customer service phone skills.
• Organized and able to provide detailed follow-up and follow-through of all company processes and procedures.
• Proficient customer relations skills, comfortable talking to customers about product and payment options.
• Working knowledge of common software programs such as Word, Excel, etc.; familiarity with data entry systems a plus.
• Accurate management of data, willingness to help others, and an interest in executing responsibilities in a timely and efficient manner.

Competencies

• Reduces number of customer call-backs.
• Meets upselling sales goals.
• Follows procedures and accurately documents results.
• Produces high quality of work and customer service.

Physical Effort and Work Environment

• Frequent standing, walking, bending, pushing, and reaching.
• Frequent lifting of up to 50 pounds and maneuvering up to 100 pounds with a dolly.
• Frequently exposed to oil and noise.
• Exposure to heat or cold due to seasonal changes.

Benefits

• Medical, Dental, Vision, and Prescription Drug Insurance Coverage.
• Employer-Provided Life Insurance, Short-Term and Long-Term Disability Benefits.
• 401(k) Contribution Matching Program.
• Employer-Funded Defined Contribution Plan.
• Paid Vacation, Holidays, and Community Service Volunteer Time-off Benefit.
• Wellness Program.
• Educational Assistance Reimbursement Program.

About Kinetico

Founded in 1970, Kinetico pioneered the development of non-electric, fully automatic water treatment systems. We have grown into a global company of independent water experts and international distributors serving more than 100 countries. We offer complete water systems that deliver only the highest quality water for general use and drinking. We back every piece of our equipment with industry-leading warranties. Our approach reflects our deep commitment to preserving and conserving fresh water, one of our planet's most precious and endangered natural resources.