Field Service Technician

About the role

The Field Service Technician is responsible for delivery, pick up, and service of company product to the customer facilities in a timely and professional manner, including educating the patient/care giver on the safe operation and use of company product. This individual will also be responsible for product care and maintenance, product repair, warehouse/shop duties, vehicle care and maintenance, and tracking of inventory at all times.

Responsibilities

• Responsible for delivery and set up of product in accordance with arranged schedule to the customer/patient in a timely and professional manner
• Instructs and demonstrates patient/care giver/nurse on proper and safe use of product
• Loads and unloads product in an orderly and secure manner in accordance with set policies and procedure
• Completes vehicles safety checks in accordance with set procedures. Drives safely and defensively obeying all traffic law
• Provides safe environment for the patient at all time
• Checks electrical outlets for power when delivering electrically powered home medical equipment, in addition to observing entire environment/surroundings for any concerns in accordance with set procedures
• Completes required paperwork upon delivery, pick up, or service of product and follows and adheres to HIPAA guidelines
• Rotates on-call availability with Field Service Technicians, including nights & weekends and travel up to two weeks at a time as needed
• Cleans, disinfects, repairs, and quality checks all products as required in accordance with set procedures
• Complete all required training
• Complete any other assigned duties as requested
• Some travel may requested/required

Requirements

• High School Diploma or equivalent
• 2 years of customer interface or comparable experience
• Must be dedicated to providing outstanding customer service
• Must have ability to work extended hours, including some evenings weekends and travel
• Ability to safely lift, push or pull up to 100 lbs with or without accommodations
• Transports deliveries according to manifest in a safe, responsible manner and in accordance with company procedures and applicable DOT regulations
• Previous driving/delivery experience
• Ability to work independently and in team environment
• Good communication skills (verbal and written), along with good organizational skills

Qualifications

• Computer skills, such as experience with Outlook email, Microsoft Excel, and smart phones such as IPhone or Android
• Previous durable medical equipment (DME) experience is preferred

Pay

USD $23.00/Yr. - USD $25.00/Yr.