Field Service Technician

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate. We need to parse the posting. Content: - Intro: "Join the IPG Team! Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions—we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!" - Position Description Title: Field Service Technician (but we shouldn't repeat as heading). Department: Field Service. Immediate Supervisor: Field Service Manager. Status: Non-Exempt Hourly. - Position Purpose: description. - Principle Accountabilities: bullet list of duties. - Essential Skills And Experience: list. - Why Choose IPG?: description about culture, benefits, etc. We need to map to sections: About the role (maybe intro + purpose). Responsibilities (principle accountabilities). Requirements (maybe education/experience). Qualifications (maybe similar). Skills (essential skills). Benefits (why choose IPG mentions competitive pay, extensive benefits, training). Pay (maybe mention competitive pay). Schedule (maybe travel 30%, extended hours, weekends, holidays). We need to include only if real specific content. Let's extract specifics: About the role: Could include purpose and overview: "As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites." Responsibilities: list from Principle Accountabilities. Requirements: maybe education: "High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered." Qualifications: maybe similar to requirements? Might be overlapping. Could combine? But we need separate sections only if distinct content. The posting lumps "Essential Skills And Experience" which includes education, experience, technical skills, etc. Could treat that as Requirements/Qualifications/Skills. We need to decide sections: Perhaps: - About the role (purpose + overview) - Responsibilities (list) - Requirements (education/experience) - Skills (technical and soft skills) - Benefits (competitive pay, extensive benefits, training, sustainability, culture) - Pay (maybe mention competitive pay specifically) - Schedule (travel 30%, extended hours, weekends, holidays, ability to travel, lift etc? Actually schedule includes travel %, extended hours, weekends/holidays, ability to lift etc is physical demand not schedule. But we have info about travel and hours.) We must not create sections with filler like "not specified". So we need actual content. Let's extract specifics for each: About the role: we have purpose paragraph. Responsibilities: list items: - Develop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. - Clearly communicate product value and service recommendations to customers during site visits. - Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. - Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. - Provide on-the-job training to customer maintenance teams as needed. - Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime. - Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. - Document issues, report unusual performance concerns, and provide feedback for product improvement. - Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records. - Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site. - Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned. - Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits. Requirements: Education/experience: - High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered. Maybe also: Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel. Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week. Flexibility to work extended hours, weekends, or holidays based on customer needs. Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs. Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work. These could be considered Requirements or maybe Qualifications. But we have separate sections for Qualifications and Skills. Let's allocate: Qualifications: education, experience, driver's license, travel ability, physical requirements? Might be better to put physical requirements under Skills? Actually physical abilities are more like requirements. Skills: technical and soft skills: Working knowledge of electrical and electromechanical systems, basic mechanical skills, experience in packaging automation systems preferred, experience using PC applications including Microsoft Office Suite, proficiency using hand tools, power tools, diagnostic equipment, strong communication skills, ability to read and interpret technical diagrams, wiring schematics, manuals, assembly drawings, strong customer service, organization, problem‑solving abilities, ability to work independently, capability to make real‑time decisions, evaluate equipment conditions, provide accurate technical assessments, commitment to accurate record keeping. Benefits: "We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed." Also mention culture, sustainability, etc. Pay: "competitive pay" mentioned. Could be separate Pay section with that phrase. Schedule: travel 30%, extended hours, weekends, holidays. We must avoid duplication. Ensure we don't repeat same info across sections unnecessarily but we can include relevant details. We must not include boilerplate like "Think big, dream bigger, and make an impact with IPG. You belong here. Join us today!" That's maybe part of Benefits? It's more call to action; could be omitted as boilerplate? It's not strictly legal/EEO but it's promotional. Might be okay to keep in Benefits? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This promotional tagline is not boilerplate but could be considered fluff. Might keep as part of Benefits? Safer to omit? It's not substantive info about job. I'd omit. Also "Why Choose IPG?" heading is not a required section; we can incorporate its content into Benefits. Now produce HTML:

About the role

As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.

Responsibilities

• Develop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities.
• Clearly communicate product value and service recommendations to customers during site visits.
• Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment.
• Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation.
• Provide on-the-job training to customer maintenance teams as needed.
• Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime.
• Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment.
• Document issues, report unusual performance concerns, and provide feedback for product improvement.
• Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.
• Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.
• Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.
• Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.

Requirements

High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.

Qualifications

Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel. Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week. Flexibility to work extended hours, weekends, or holidays based on customer needs. Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs. Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.

Skills

• Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.
• Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely.
• Experience in packaging automation systems is preferred.
• Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.
• Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).
• Strong communication skills with the ability to explain technical issues to non-technical individuals.
• Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
• Strong customer service, organization, and problem‑solving abilities.
• Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.
• Capability to make real‑time decisions, evaluate equipment conditions, and provide accurate technical assessments.
• Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment.

Benefits

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Ongoing training and support are provided to help you enhance your skills and advance your career. IPG’s culture emphasizes safety, people, passion, integrity, performance, and teamwork, with a commitment to sustainability and building a greener future.

Pay

Competitive pay is offered for this position.

Schedule

Travel averages 30% of the work week, including overnight travel by car or air. The role