Field Service Technician
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate. Preserve all substantive info.
We need to parse the posting: It has sections: Position Description (title, department, supervisor, status, purpose). Then Principle Accountabilities (list of duties). Then Essential Skills And Experience (list). Then Why Choose IPG? (benefits/culture). Also mention competitive pay, extensive benefits, career development opportunities, ongoing training, support.
We need to map to headings: About the role (purpose and maybe overview). Responsibilities (Principle Accountabilities). Requirements (maybe education/experience). Qualifications (maybe similar). Skills (essential skills). Benefits (Why Choose IPG? includes culture, sustainability, training, competitive pay, benefits). Pay (mention competitive pay). Schedule (travel 30%, flexible hours, weekends, holidays). We must only include sections if there is real specific content. We have content for each.
We must not include filler like "commensurate with experience". Not present.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like "High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered." etc.
We need to avoid duplication.
Let's extract content:
Position Description:
- Title: Field Service Technician (but we don't repeat as heading)
- Department: Field Service
- Immediate Supervisor: Field Service Manager
- Status: Non-Exempt Hourly
- Position Purpose: As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.
Principle Accountabilities (list):
- Develop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities.
- Clearly communicate product value and service recommendations to customers during site visits.
- Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment.
- Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation.
- Provide on-the-job training to customer maintenance teams as needed.
- Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime.
- Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment.
- Document issues, report unusual performance concerns, and provide feedback for product improvement.
- Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.
- Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.
- Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.
- Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.
Essential Skills And Experience (list):
- High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.
- Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.
- Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely.
- Experience in packaging automation systems is preferred.
- Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.
- Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).
- Strong communication skills with the ability to explain technical issues to non-technical individuals.
- Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
- Strong customer service, organization, and problem‑solving abilities.
- Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.
- Capability to make real‑time decisions, evaluate equipment conditions, and provide accurate technical assessments.
- Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment.
- Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week.
- Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel.
- Flexibility to work extended hours, weekends, or holidays based on customer needs.
- Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.
- Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.
Why Choose IPG? (prose):
- At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive. Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people. With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish! We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG. You belong here. Join us today!
We need to map to sections:
About the role: could include purpose and maybe overview (department, supervisor, status). Use
for prose.
Responsibilities: list of Principle Accountabilities.
Requirements: maybe education/experience (High School diploma etc.)? But we also have Qualifications and Skills. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content.
We have content for:
- About the role: purpose, department, supervisor, status.
- Responsibilities: principle accountabilities.
- Requirements: maybe education/experience (High School diploma etc.)? Could also be under Qualifications.
- Qualifications: maybe similar to requirements but could include preferred qualifications (Associate degree, experience in packaging automation systems, etc.)
- Skills: essential skills (technical skills, communication, etc.)
- Benefits: Why Choose IPG? includes culture, sustainability, training, competitive pay, benefits, career development.
- Pay: mention competitive pay (specific).
- Schedule: travel 30%, flexible hours, weekends/holidays, ability to work extended hours.
We must not create sections with filler/commensurate etc. We have specific content for each.
We need to ensure we don't duplicate info across sections. We should split the Essential Skills And Experience list into appropriate sections: Requirements (education/experience), Qualifications (preferred qualifications), Skills (technical and soft skills). However the list includes many items; we need to allocate them logically without losing detail.
Let's parse the Essential Skills And Experience list items:
1. High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered. -> This is education/experience requirement.
2. Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites. -> Skill.
3. Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely. -> Skill.
4. Experience in packaging automation systems is preferred. -> Qualification (preferred experience).
5. Experience using PC applications, including Microsoft Office Suite, for documentation and reporting. -> Skill.
6. Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters). -> Skill.
7. Strong communication skills with the ability to explain technical issues to non-technical individuals. -> Skill.
8. Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings. -> Skill.
9. Strong customer service, organization, and problem‑solving abilities. -> Skill.
10. Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs. -> Skill.
11. Capability to make real‑time decisions, evaluate equipment conditions, and provide accurate technical assessments. -> Skill.
12. Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment. -> Skill (or responsibility).
13. Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week. -> Schedule/Travel.
14. Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel. -> Requirement (license).
15. Flexibility to work extended hours, weekends, or holidays based on customer needs. -> Schedule.
16. Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs. -> Physical requirement (maybe under Requirements or Skills).
17. Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work. -> Physical requirement.
We need to allocate to sections:
- About the role: purpose, department, supervisor, status (maybe also location? not given). We'll put in
.
- Responsibilities: list of Principle Accountabilities.
- Requirements: education (HS diploma, Associate degree preferred, equivalent experience), driver's license, maybe physical lifting? Could also include physical requirements but maybe better under Requirements.
- Qualifications: preferred qualifications: experience in packaging automation systems, maybe also Associate degree preferred (but we already put that under Requirements). Could also include "equivalent field service experience considered" but that's more requirement. We'll keep Qualifications for preferred experience in packaging automation systems, maybe also "Associate degree preferred" but we already used. To avoid duplication, we can put Associate degree under Requirements as "preferred". Qualifications could be "Experience in packaging automation systems is preferred." Also maybe "Equivalent field service experience considered" but that's requirement.
- Skills: all the technical and soft skills items (knowledge of electrical/mechanical, basic mechanical skills, PC applications, hand/tools, communication, reading diagrams, customer service, independent work, decision-making, record keeping). Also maybe "Strong customer service, organization, problem‑solving abilities" etc.
- Benefits: Why Choose IPG? includes culture, sustainability, training, competitive pay, extensive benefits, career development opportunities, ongoing training, support. We'll list as
- items.
- Pay: mention competitive pay (specific). We'll put
stating "Competitive pay offered."
- Schedule: travel 30%, flexible hours, extended hours, weekends/holidays, ability to work extended hours, weekends, holidays. Also driver's license? Already in Requirements. We'll put schedule items.
We must not repeat info. Ensure we keep all details.
Let's craft HTML.
Start with maybe not required; just headings and content.
We'll output:
About the role
As a Field Service Technician, you will perform on-site maintenance, troubleshooting,
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like "High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered." etc. We need to avoid duplication. Let's extract content: Position Description: - Title: Field Service Technician (but we don't repeat as heading) - Department: Field Service - Immediate Supervisor: Field Service Manager - Status: Non-Exempt Hourly - Position Purpose: As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites. Principle Accountabilities (list): - Develop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. - Clearly communicate product value and service recommendations to customers during site visits. - Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. - Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. - Provide on-the-job training to customer maintenance teams as needed. - Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end-user accounts to ensure equipment reliability and minimize downtime. - Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. - Document issues, report unusual performance concerns, and provide feedback for product improvement. - Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records. - Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site. - Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned. - Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits. Essential Skills And Experience (list): - High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered. - Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites. - Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely. - Experience in packaging automation systems is preferred. - Experience using PC applications, including Microsoft Office Suite, for documentation and reporting. - Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters). - Strong communication skills with the ability to explain technical issues to non-technical individuals. - Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings. - Strong customer service, organization, and problem‑solving abilities. - Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs. - Capability to make real‑time decisions, evaluate equipment conditions, and provide accurate technical assessments. - Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment. - Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week. - Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel. - Flexibility to work extended hours, weekends, or holidays based on customer needs. - Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs. - Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work. Why Choose IPG? (prose): - At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive. Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people. With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish! We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG. You belong here. Join us today! We need to map to sections: About the role: could include purpose and maybe overview (department, supervisor, status). Use
for prose. Responsibilities: list of Principle Accountabilities. Requirements: maybe education/experience (High School diploma etc.)? But we also have Qualifications and Skills. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content. We have content for: - About the role: purpose, department, supervisor, status. - Responsibilities: principle accountabilities. - Requirements: maybe education/experience (High School diploma etc.)? Could also be under Qualifications. - Qualifications: maybe similar to requirements but could include preferred qualifications (Associate degree, experience in packaging automation systems, etc.) - Skills: essential skills (technical skills, communication, etc.) - Benefits: Why Choose IPG? includes culture, sustainability, training, competitive pay, benefits, career development. - Pay: mention competitive pay (specific). - Schedule: travel 30%, flexible hours, weekends/holidays, ability to work extended hours. We must not create sections with filler/commensurate etc. We have specific content for each. We need to ensure we don't duplicate info across sections. We should split the Essential Skills And Experience list into appropriate sections: Requirements (education/experience), Qualifications (preferred qualifications), Skills (technical and soft skills). However the list includes many items; we need to allocate them logically without losing detail. Let's parse the Essential Skills And Experience list items: 1. High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered. -> This is education/experience requirement. 2. Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites. -> Skill. 3. Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely. -> Skill. 4. Experience in packaging automation systems is preferred. -> Qualification (preferred experience). 5. Experience using PC applications, including Microsoft Office Suite, for documentation and reporting. -> Skill. 6. Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters). -> Skill. 7. Strong communication skills with the ability to explain technical issues to non-technical individuals. -> Skill. 8. Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings. -> Skill. 9. Strong customer service, organization, and problem‑solving abilities. -> Skill. 10. Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs. -> Skill. 11. Capability to make real‑time decisions, evaluate equipment conditions, and provide accurate technical assessments. -> Skill. 12. Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment. -> Skill (or responsibility). 13. Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week. -> Schedule/Travel. 14. Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel. -> Requirement (license). 15. Flexibility to work extended hours, weekends, or holidays based on customer needs. -> Schedule. 16. Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs. -> Physical requirement (maybe under Requirements or Skills). 17. Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work. -> Physical requirement. We need to allocate to sections: - About the role: purpose, department, supervisor, status (maybe also location? not given). We'll put in
. - Responsibilities: list of Principle Accountabilities. - Requirements: education (HS diploma, Associate degree preferred, equivalent experience), driver's license, maybe physical lifting? Could also include physical requirements but maybe better under Requirements. - Qualifications: preferred qualifications: experience in packaging automation systems, maybe also Associate degree preferred (but we already put that under Requirements). Could also include "equivalent field service experience considered" but that's more requirement. We'll keep Qualifications for preferred experience in packaging automation systems, maybe also "Associate degree preferred" but we already used. To avoid duplication, we can put Associate degree under Requirements as "preferred". Qualifications could be "Experience in packaging automation systems is preferred." Also maybe "Equivalent field service experience considered" but that's requirement. - Skills: all the technical and soft skills items (knowledge of electrical/mechanical, basic mechanical skills, PC applications, hand/tools, communication, reading diagrams, customer service, independent work, decision-making, record keeping). Also maybe "Strong customer service, organization, problem‑solving abilities" etc. - Benefits: Why Choose IPG? includes culture, sustainability, training, competitive pay, extensive benefits, career development opportunities, ongoing training, support. We'll list as
- items.
- Pay: mention competitive pay (specific). We'll put
stating "Competitive pay offered." - Schedule: travel 30%, flexible hours, extended hours, weekends/holidays, ability to work extended hours, weekends, holidays. Also driver's license? Already in Requirements. We'll put schedule items. We must not repeat info. Ensure we keep all details. Let's craft HTML. Start with maybe not required; just headings and content. We'll output:
About the role
As a Field Service Technician, you will perform on-site maintenance, troubleshooting,