Field Service Technician

About Us

Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planet. We produce innovative and mission-critical flow creation and life science technologies—from compressors to precision handling of liquids, gasses, and powders—to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used across life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Globally, we drive growth with an entrepreneurial spirit and ownership mindset.

About the role

The Field Service Technician is responsible for providing field technical support for IR products, striving to be customer-focused, fully responsive, and successful in meeting the 24/7 technical service needs of customers. The role focuses on building a collaborative relationship with the broader IR team to establish this area as the “go-to” place for technical field service knowledge, delivering valued solutions to customers using IR services and products. The position also includes participation in various incentive plans paid out annually.

Responsibilities

• Provide on-site technical support during repair and/or installation of IR equipment to ensure standards are met and equipment integrity is maintained.
• Follow safe work practices, report all safety incidents and near misses promptly, and maintain the goal of “zero” lost-time incidents.
• Improve customer responsiveness by being available for sales calls, performing technical walk-downs, and proposing solutions that differentiate IR’s capabilities.
• Complete required reports—Service Reports, Customer Call Reports, Expense Reports, and Time Sheets—on a timely basis to enable accurate follow-up, invoicing, and customer service.
• Suggest process and procedure improvements to enhance customer response time and data accuracy.
• Comply with Department Guidelines and Procedures to maintain consistent service standards.
• Maintain proficiency using vibration analysis and laser alignment equipment for balancing and testing.
• Generate sales leads from customers who could benefit from additional support, improve solutions, strengthen relationships, and grow IR’s installed base; collect CRM data and share information with Sales to identify opportunities; and increase global visibility of IR Aftermarket in the CRM system.

Requirements

• 3 years of relevant technical background including millwright, maintenance, engineering, field service experience, or equivalent.
• High School diploma or equivalent.
• Valid driver’s license and ability to pass a Motor Vehicle background check (job includes an assigned vehicle).

Core Competencies

• Strong interpersonal skills.
• Clear and concise communicator (oral and written).
• Excellent collaboration skills.
• Strong computer skills in Microsoft Word, Excel, and PowerPoint.
• Proven time management, organizational, problem-solving, and prioritization skills.
• Ability to resolve conflict, apply critical thinking, and escalate issues when needed.
• Highly organized; ability to work independently and as part of a team.
• Ability to build and maintain strong relationships with customers, employees, and Sales Representatives.
• High moral and ethical standards; integrity is continuously apparent.
• Strong analytical skills.
• Comfortable and effective working in a virtual environment.

Preferences

• Bilingual in Spanish is highly desired.
• Some technical schooling or classwork toward a degree in a technical area.
• Background evidencing positions with increasing responsibility and leadership.
• Experience specifying replacement parts for highly engineered equipment and products.
• Experience in industrial sales or technical selling.
• Troubleshoot vibration, system, and aerodynamic problems in equipment.

Physical Requirements

• Heavy Lifting: Must be able to lift up to 50–75 pounds regularly.
• Prolonged Standing: Ability to stand for 8–12 hours daily.
• Frequent Bending: Regular kneeling, crouching, crawling, and stooping.
• Climbing Ability: Safely ascend ladders, scaffolding, and stairs while wearing fall protection.
• Manual Dexterity: Fine motor skills to handle small tools.
• Awkward Positions: Working in tight, cramped, or confined spaces.
• Overhead Reaching: Extending arms overhead for extended periods.
• Visual Acuity: Close vision, color vision, and depth perception.
• Weather Exposure: Working in extreme heat, cold, or rain.
• Driving Endurance: Operating a service vehicle for long hours.

Travel & Work Arrangements

This position is remote. The selected candidate will need to be based in Indiana, Ohio, Wisconsin, Illinois, or Kentucky near a major airport. Up to 80% travel, with the possibility of international travel.

Pay

The pay range for this role is $65,000 – $85,000 annually. The range considers a wide range of factors including skills, experience and training; licensure and certifications; and geographic location.

Benefits

• Medical and prescription plans.
• Dental and vision coverage.
• Wellness programs.
• Life insurance.
• Robust 401(k) plan with company match.
• Paid time off.
• Employee stock grant.