Field Service Technician

At IEM, we’re not just building innovative electrical distribution systems—we’re shaping the future. With 75 years of experience, we deliver world-class solutions for complex power needs, pushing the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

About the role

IEM will provide training on our specific equipment and commissioning process in Ashburn, VA for approximately 4 weeks. You will be responsible for hands-on field service work at customer sites, with a focus on installation of components and subassemblies, and basic commissioning of IEM equipment primarily in data center or industrial applications.

Responsibilities

• Attend project meetings as required, including coordination with contractors and clients.
• Installation and modification of electrical or mechanical components and subassemblies, which may include:
  • Panelboard interiors
  • Circuit breakers
  • Bus bar
  • Switchgear section doors and subpanels
  • Addition of control components
  • Power cabling and control wiring
• Perform basic testing of modified assemblies (visual, ductor, etc.).
• Perform basic commissioning of switchboards, controls panels, and power products.
• Troubleshoot electrical circuits and networking equipment.
• Coordinate with Technical Project Manager or manufacturing facilities to find solutions to product or commissioning issues identified by IEM or reported by the customer in the field, and identify additional field resources needed for installation and replacement parts.
• Perform preventive maintenance, field installations, and modifications to existing equipment.
• Provide technical product support.

Requirements

• A technical degree or equivalent and 8+ years of experience working in a manufacturing environment, data center, or field service role with commissioning of LV/MV electrical switchgear (required for Level 3 candidates).
• Must be a team player with strong communication skills.
• Ability to work independently without direct supervision.
• Ability to travel (75%). Must be willing to work evenings and weekends when needed.
• Experience with switchgear and electrical controls systems (required for Level 3).
• Military experience (a plus).
• Ability to read and interpret electrical wiring diagrams (required for Level 3).

Pay

The hourly range for this role is $36.30–$52.80 per hour, based on location, experience, and qualifications.

Benefits

We offer a comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits.

Learn more about IEM at iemfg.com.