Field Service Technician

About the role

The Field Service Technician is a customer‑focused technical professional responsible for providing onsite service, repair, installation, and preventive maintenance for digital office equipment across an assigned territory. The role supports multifunction printing products from manufacturers such as Konica Minolta, Kyocera, Ricoh, and HP, diagnosing equipment issues, restoring reliable performance, and delivering a consistently high level of customer service. Technicians manage service calls in line with established response‑time expectations, represent Impact professionally at client locations, and participate in manufacturer and company‑provided training for continued technical development.

Responsibilities

• Provide onsite service, repair, and maintenance for digital office equipment at client locations.
• Install, troubleshoot, and perform preventive maintenance on multifunction printers and related imaging devices.
• Diagnose and resolve mechanical, electronic, print‑quality, and basic connectivity issues.
• Manage assigned service calls and travel routes to meet established response‑time and productivity expectations.
• Follow Impact service procedures, documentation requirements, and equipment maintenance standards.
• Maintain accurate parts inventory, tools, and company‑issued equipment.
• Communicate clearly with clients regarding service activity, equipment condition, and recommended next steps.
• Collaborate with service team members, technical support, management, sales, and operations to resolve complex issues.
• Maintain a professional, positive presence and represent Impact Networking effectively at client locations.
• Participate in manufacturer and company‑provided technical training and ongoing development.

Qualifications & Experience

• High school diploma or equivalent required; technical education in electronics, mechanical systems, computer technology, or a related field is preferred.
• Previous experience servicing digital office equipment, printers, copiers, electronics, mechanical systems, computers, automotive systems, HVAC equipment, robotics, or similar technology is preferred.
• Experience with Konica Minolta, Kyocera, Ricoh, and/or HP equipment is preferred.
• Working knowledge of mechanical, electronic, and basic computer systems with demonstrated troubleshooting ability.
• Strong verbal communication, interpersonal, and customer service skills.
• Ability to manage time, priorities, travel, and service assignments independently while contributing effectively as part of a team.
• Self‑motivated, performance‑driven, organized, with dependable follow‑through.
• Ability to lift and move equipment or parts weighing at least 50 pounds.
• Valid state driver’s license and ability to travel throughout an assigned service territory.

Benefits

• 5‑year Tiffany & Co. Gift Card or Custom Menswear, 10‑year Custom Rolex, 20‑year $20,000 check incentive rewards.
• Valuable time off with up to 20 days of PTO, 7 paid sick days, 12+ paid holidays, and paid parental leave.
• Development and growth opportunities with ongoing training and continued‑education reimbursement.
• 401(k) & retirement plans with complimentary financial advisory services.
• Comprehensive health, disability, life, dental, and vision plans.

Compensation

Compensation range: $45,000 – $60,000, with packages based on skillset, experience, training, licensures, certifications, and other organizational needs. Applicable incentive compensation plans may be offered depending on role and department.

Work Authorization & Immigration Sponsorship

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements, but Impact does not guarantee sponsorship for any visa category.

Core Values

• Innovation – embracing change because innovation lives outside the comfort zone.
• Passion – driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty – fiercely transparent and consistently honest.
• Fun – fueling work with fun, knowing life’s too short for boring.
• Low Ego – championing ideas over titles.
• One Team – winning and losing as a single team.