Field Service Technician

Reports to: General Manager

Job Type: Full-time

Department: Field Service / Maintenance

About the Role

We are seeking a Field Service Technician with expertise in industrial systems and machinery to join our team. This role is critical in providing on‑site support, maintenance, and troubleshooting for our industrial clients, ensuring that machinery and equipment operate efficiently and reliably. The successful candidate will have a strong technical background, excellent problem‑solving skills, and the ability to work independently in diverse environments, often under tight deadlines.

Responsibilities

• Provide hands‑on maintenance, troubleshooting, and repair services for a wide range of industrial equipment, including pumps, motors, compressors, HVAC systems, conveyors, and other machinery.
• Perform preventive maintenance (PM) and emergency repairs on machinery to minimize downtime and ensure operational efficiency at customer sites.
• Diagnose mechanical, electrical, and electronic issues and perform repairs or replacements as necessary.
• Install new machinery or equipment as per client specifications, ensuring correct setup and calibration.
• Use advanced diagnostic tools and techniques (e.g., multimeters, oscilloscopes, vibration analyzers) to identify faults in industrial systems and machinery.
• Troubleshoot and resolve mechanical, electrical, and software‑related issues on‑site to restore full functionality.
• Interpret technical drawings, schematics, and equipment manuals to troubleshoot and perform repairs or installations.
• Serve as the primary point of contact for clients during service visits, maintaining a high level of professionalism and customer satisfaction.
• Communicate technical issues, repair plans, and recommendations to customers in a clear and concise manner.
• Provide training and support to customers on the operation and maintenance of industrial equipment.
• Maintain strong customer relationships by providing timely, efficient, and courteous service.
• Perform scheduled preventive maintenance visits to ensure the longevity and proper functioning of equipment.
• Recommend system upgrades, replacements, or modifications to improve efficiency or meet evolving client needs.
• Monitor and record the performance of systems during visits and suggest optimizations or improvements.
• Ensure all work complies with safety standards, regulations, and company policies, including conducting risk assessments, following lockout/tagout (LOTO) procedures, and using appropriate PPE.
• Report safety hazards or concerns immediately to management.
• Complete accurate service reports for each job, detailing work performed, parts replaced, and recommendations.
• Track service activities, parts inventory, and equipment condition in company databases or service management software.
• Maintain accurate records of time worked, travel expenses, and other administrative tasks required for billing and reporting.
• Ensure service vehicles are stocked with necessary tools, parts, and equipment to complete a wide range of service calls.
• Monitor inventory levels of spare parts and order supplies as needed to ensure minimal downtime.
• Maintain tools and equipment in good working condition, including performing regular checks and servicing.

Location

Milwaukee, Wisconsin, United States (US‑WI‑Milwaukee)

Company Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Benefits

• Competitive pay
• Company 401(k) plan with employer contribution match
• Company paid time off
• Company paid life insurance
• Choice of medical coverage including prescription and short‑term disability plans
• Choice of dental and vision coverage
• Optional long‑term disability, critical illness, accident, legal and pet coverage
• Auto and home insurance discount programs