Field Service Technician

About the role

We are seeking a Field Service Technician with expertise in industrial systems and machinery to join our team. This role is critical in providing on-site support, maintenance, and troubleshooting for our industrial clients, ensuring that machinery and equipment operate efficiently and reliably. The successful candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in diverse environments, often under tight deadlines.

Job Locations: US-VA-Richmond

Responsibilities

• On-Site Equipment Maintenance & Repair: Provide hands-on maintenance, troubleshooting, and repair services for a wide range of industrial equipment, including pumps, motors, compressors, HVAC systems, conveyors, and other machinery.
• Perform preventive maintenance (PM) and emergency repairs on machinery to minimize downtime and ensure operational efficiency at customer sites.
• Diagnose mechanical, electrical, and electronic issues and perform repairs or replacements as necessary.
• Install new machinery or equipment as per client specifications, ensuring correct setup and calibration.
• Troubleshooting & Diagnostics: Use advanced diagnostic tools and techniques (e.g., multimeters, oscilloscopes, vibration analyzers) to identify faults in industrial systems and machinery.
• Troubleshoot and resolve mechanical, electrical, and software-related issues on-site to restore full functionality.
• Interpret technical drawings, schematics, and equipment manuals to troubleshoot and perform repairs or installations.
• Customer Interaction & Service: Serve as the primary point of contact for clients during service visits, maintaining a high level of professionalism and customer satisfaction.
• Communicate technical issues, repair plans, and recommendations to customers in a clear and concise manner.
• Provide training and support to customers on the operation and maintenance of industrial equipment.
• Maintain strong customer relationships by providing timely, efficient, and courteous service.
• Preventive Maintenance & System Upgrades: Perform scheduled preventive maintenance visits to ensure the longevity and proper functioning of equipment.
• Recommend system upgrades, replacements, or modifications to improve efficiency or meet evolving client needs.
• Monitor and record the performance of systems during visits and suggest optimizations or improvements.
• Safety & Compliance: Ensure that all work is carried out in compliance with safety standards, regulations, and company policies.
• Conduct risk assessments and safety checks before starting any repair or maintenance work.
• Follow lockout/tagout (LOTO) procedures, use appropriate personal protective equipment (PPE), and observe all safety guidelines to ensure a safe working environment.