Field Service Technician

About the role

At ProMach, you will be challenged and rewarded as you help improve packaging performance and shape the future of automation. Join us to make a difference.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Develop reports in keeping with company reporting mechanisms
• Attend trainings and meetings as required by leadership
• Assist in office-based duties when not required to be in the field
• Keep current on trends from both market and technical perspectives

Requirements

• Experience in the repair and troubleshooting of electro-mechanical equipment
• Ability to identify customer needs and match solutions with company products/services
• Knowledge of industry and applications
• PMMI certification: company provided
• Computer literacy, especially MS Office. Syteline a plus
• Ability to be on the road 60% of the time; including overnight trips
• Dependable vehicle and good driving record; Real ID or Passport are required for travel
• Ability to conduct business in an ethical, successful manner
• Strong technical, communication and organizational skills
• Self-motivated with desire to achieve personal professional growth

Qualifications

• High school diploma or equivalent
• Technical training or degree preferred
• Valid driver's license and good driving record

Skills

• Electro-mechanical equipment repair and troubleshooting
• Customer service and interpersonal skills
• Technical knowledge of industry and applications
• MS Office and Syteline proficiency

Benefits

• Comprehensive medical/dental/vision programs
• Life insurance
• A generous paid time off program
• A retirement savings plan with a company match
• A wellness program

Pay

Compensation is competitive and determined based on years of directly relatable experience for the position. Total compensation includes your pay, potential short-term incentive opportunities, comprehensive medical/dental/vision programs, as well as life insurance, disability insurance, paid time off programs, a retirement savings plan with a company match, and a wellness program. There is no waiting period for benefits – you are eligible on your first day of employment!

Schedule

Field Service Technicians must be able to travel 60% of the time, including overnight trips.