Field Service Technician

About the role

ID Technology is seeking a customer-focused, mechanically inclined individual for a Field Service Technician opportunity in our Ohio Valley region. Someone located in or near the Indianapolis, IN area would be well-situated for the role.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Develop reports in keeping with company reporting mechanisms
• Attend trainings and meetings as required by leadership
• Aid in office-based duties when not required to be in the field
• Keep current on trends from both market and technical perspectives

Requirements

• Experience in the repair and troubleshooting of electro-mechanical equipment
• Ability to identify customer needs and match their solution with company products/services
• Knowledge of industry and applications
• PMMI certification: company provided
• Computer literacy, especially MS Office. Syteline a plus
• Ability to be on the road 60% of the time; including overnight trips
• Dependable vehicle and good driving record; Real ID or Passport are required for travel
• Ability to conduct business in an ethical, successful manner
• Strong technical, communication and organizational skills
• Self-motivated with desire to achieve personal professional growth

Qualifications

• High school diploma or equivalent
• Valid driver’s license and good driving record
• Ability to pass a background check

Skills

• Electro-mechanical repair and troubleshooting
• Customer service and interpersonal skills
• Technical knowledge of labeling, coding, and marking equipment
• MS Office proficiency

Benefits

• Comprehensive medical/dental/vision programs
• Life insurance
• Generous paid time off program
• Roth 401(k) with company match
• Wellness program

Pay

• Salary range is determined based upon years of directly relatable experience for the position

Schedule

• Field Service Technicians must be able to work 60% of the time in the field, including overnight trips

ProMach

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities. We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.