Field Service Technician

About the role

ID Technology is seeking a customer-focused, mechanically inclined Field Service Technician for our Ohio Valley region. Someone located in or near the Indianapolis, IN area would be well-situated for the role. Our Field Service Technicians contribute to the success of the company and our customers through technical expertise and interpersonal skills to ensure superior service.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Develop reports in keeping with company reporting mechanisms
• Attend trainings and meetings as required by leadership
• Assist in office-based duties when not required to be in the field
• Keep current on trends from both market and technical perspectives

Requirements

• Experience in the repair and troubleshooting of electro-mechanical equipment
• Ability to identify customer needs and match their solution with company products/services
• Knowledge of industry and applications
• PMMI certification: company provided
• Computer literacy, especially MS Office. Syteline a plus
• Ability to be on the road 60% of the time; including overnight trips
• Must have dependable vehicle and good driving record; Real ID or Passport are required for travel
• Ability to conduct business in an ethical, successful manner

Skills

• Strong technical, communication and organizational skills
• Self-motivated with desire to achieve personal professional growth

Benefits

• Comprehensive medical/dental programs
• Life insurance
• Generous paid time off program
• Retirement savings plan with a company match
• No waiting period for benefits – eligible on your first day of employment

ProMach offers an open, communicative environment that fosters individual initiative and growth opportunities. We pride ourselves in being a company where people are happy and choose to build a career.