Field Service Technician

General Purpose

Using the service vehicle to expand our presence in the assigned territory; creating and maintaining customer relationships, managing customer tool repair and calibration needs and serving as a technical consultant addressing various application challenges.

Essential Duties And Responsibilities

• Travel throughout your territory to call on regular and prospective customers to solicit and perform, repair, and calibration needs and provide technical consultation.
• Initiate contact with prospective customers to grow new business.
• Combine technical experience with company training, address customer needs and issues including troubleshooting and maintenance of mechanical, hydraulic and manual tools, pumps and equipment.
• Adhere to company processes, procedures, safety standards and schedules with respect to daily activities including scheduled repairs and calibrations, cold-calling to prospective customers and other territory assignments as directed by the Branch Manager.
• Provide required reporting to Branch Manager as to schedule updates, tasks completed, market information and activity reports detailing weekly accomplishments.
• Work with Branch Manager and service team members, engineers and customers to meet the growing day-to-day repair requirements.
• Strive to meet goals and Key Performance Indicators as outlined by the Branch Manager.
• Provide support as needed to territory managers for growth of sales and service opportunities.
• Checks tools for safety decals and safe operating features and maintains an accurate schedule and record of maintenance.
• Aid in familiarizing and training customers on tool operation and maintenance.
• Demonstrate orientation toward excellent customer service by conducting daily activities, communications and interactions in a cooperative, positive and professional manner.
• Completes all necessary paperwork for repairs and calibrations.
• Responsible for checking in inventory to ensure that parts and tools are available for customers. Maintain accurate inventory records, including detailed quarterly inventories of all parts and equipment.
• Ensure vehicle conforms to safety standards by following through with scheduled repairs and maintenance.

Education/Experience Required

• High School diploma
• 3+ years of hands-on mechanical/technical experience
• Self-motivated and driven to succeed
• Experience with a proven track record in customer satisfaction
• Excellent technical, communication, organizational and presentation skills
• Clean and valid driver’s license
• A safe, preferably covered, space at or near your home to keep the van overnight
• Basic Microsoft Outlook, Word, Excel

Physical Demands/Requirements

• Be able to lift or move up to 75 pounds
• Work Environment
• This position requires travel throughout the assigned territory to call on regular and prospective customers to repair and calibrate tools.
• These repairs and calibrations are performed in the service area of the company vehicle.