Field Service Technician

About the role

The successful candidate will perform all activities required to provide technical support to external/internal customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. They will provide guidance and work with other team member on tasks. In this role you will also act as a mentor, take charge and guide other team members.

Key Responsibilities

• Troubleshoot and make corrections as required to all control systems including hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls
• Calibrate machine to achieve optimum performance, and set up and maintain machines
• Provide system setup and startup support for all Husky equipment
• Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc
• Repair and/or replace any component on machine, robot, product handling equipment and mold as required
• Develop and maintain superior customer relations
• Co-ordinate and liaise with internal resources to ensure effective customer service
• Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems
• Must communicate with Call Center/SIF Team/Spare Parts Centers to get answers to problems encountered in the field
• Provide regular and effective written reports to the Service Team Leader
• Arrange for the return of parts to Spare Parts Center
• Perform all tasks required by your team leader

Technical Skills and Abilities

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
• Knowledge of plastic processing
• Knowledge of injection molding process
• Ability to troubleshoot problems systematically
• Mechanical, electrical and hydraulic system assembly knowledge required
• Knowledgeable in plastic materials such as PET, Polypropylene, Polyethylene, and Styrene
• Excellent communication and interpersonal skills, and strong customer service orientation
• Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
• Demonstrated initiative-taker with a positive attitude
• Dedicated team player
• Travel survival skills due to extensive travel required in this position

Qualifications

• Post-Secondary education is required in Technical or Engineering related studies
• 10+ years of injection molding equipment maintenance and troubleshooting or related experience

Benefits

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement.