Field Service Technician

About the role

HTX Material Handling is a growing Material Handling Equipment and Warehouse Solutions company serving customers throughout Texas. We provide forklifts, material handling equipment, warehouse solutions, parts, service, and support to businesses across a wide range of industries. Founded in 2019, HTX represents premium global brands and is expanding its presence throughout Texas.

Responsibilities

• Perform planned maintenance (PM), inspections, troubleshooting, diagnostics, and breakdown repairs on forklifts and material handling equipment.
• Read, interpret, and understand electrical and hydraulic system schematics.
• Troubleshoot and diagnose mechanical, electrical, hydraulic, and other truck systems.
• Repair or replace major system components, including electrical, hydraulic, mechanical, LPG systems, power steering, transmissions, engines, and related components.
• Troubleshoot and diagnose complex electrical systems on internal combustion (IC) and electric trucks.
• Perform engine tune-ups and related maintenance on various makes and models of equipment.
• Properly identify replacement parts and order all necessary parts to complete repairs.
• Perform PM services accurately and in a timely manner.
• Diagnose and repair equipment according to the technician’s skill level and manufacturer specifications.
• Properly use diagnostic equipment, specialty tools, and standard tools of the trade.
• Maintain tools and equipment in good working condition.
• Operate and maintain a company service vehicle in a clean, safe, and secure manner while following all company and safety requirements.
• Provide professional and courteous service to customers at their facilities.
• Clearly communicate equipment issues, recommended repairs, and service requirements to customers and management.
• Assist with training and mentoring apprentice technicians through on-the-job training.
• Follow all company safety policies and procedures, as well as customer-site safety requirements.
• Maintain accurate service documentation, work orders, parts information, and required electronic records.
• Work across the HTX Material Handling footprint when needed to support customers and the overall organization.
• Demonstrate exceptional customer service and represent HTX Material Handling professionally at all times.

Required Qualifications

• High school diploma, G.E.D., technical school, or equivalent technical training.
• Minimum of 2–5 years of experience repairing and maintaining forklifts, lift trucks, industrial equipment, heavy equipment, or similar machinery.
• Strong mechanical, electrical, and hydraulic troubleshooting skills.
• Ability to read and understand electrical and hydraulic schematics.
• Demonstrated ability to diagnose and repair equipment according to skill level.
• Ability to troubleshoot complex electrical and mechanical systems.
• Proficiency in repairing and maintaining industrial equipment.
• Valid Texas Driver’s License and the ability to maintain a good driving record throughout employment.
• Basic computer skills, including the ability to use PCs, tablets, Microsoft Office, email, and electronic service systems.
• Ability to work independently while managing multiple service calls and customer priorities.
• Strong communication and customer service skills.
• Must be fluent in English. Spanish-speaking ability is a plus.

Work Environment & Physical Requirements

The Service Technician will primarily work at customer facilities throughout the Austin market and surrounding areas, as well as other locations within the HTX service footprint as needed. While performing the duties of this job, the employee may be exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and varying outside weather conditions. The employee may frequently work in wet or humid conditions and in extreme heat or cold. The employee may occasionally be exposed to electrical shock, vibration, and other hazards associated with industrial equipment repair. The noise level in the work environment may range from moderate to loud. The position requires the ability to safely perform physical tasks associated with equipment service and repair, including standing, walking, bending, kneeling, reaching, climbing, lifting, and working in confined or difficult-to-access areas.

Benefits

• 100% company-paid Health Insurance – Health, Dental & Vision
• Life Insurance
• Paid Holidays
• 40-hour work week + Overtime opportunities
• Company Service Vehicle
• Company-issue laptop
• Industry-leading manufacturer training and certification opportunities
• Uniforms
• Safety Boot Allowance
• Cell Phone
• Career Advancement Opportunities
• Ongoing technical and professional development
• The opportunity to work with leading global material handling brands
• A supportive and collaborative work environment