Field Service Technician
Mission
To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.
Key Responsibilities
- Inspect, perform service, troubleshoot (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on the following equipment: Forklifts, Knuckle Boom Cranes, Loaders, Liftgates, Hooklifts, Skiploaders & Hoists in line with Manager’s instructions
- Follow applicable safety rules, agreed working practices and environmental requirements
- Stay up to date with technical developments as shown in internal service bulletins and complete technical courses when instructed by District Service Manager
- Respond to customer’s queries and concerns to maximize customer satisfaction & follow Hiab Customer Satisfaction Guidelines
- Keep adequate records, maintain documentation & submit daily reports in the format specified by the District Service Manager
- Recognize sales opportunities and communicate to District Service Manager
- Coach/tutor junior colleagues and trainees as necessary
What We Are Looking For
- Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
- Valid Driver’s License is required
- No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
- All violations will be reviewed
- High School diploma or equivalent is required
- 5+ years of mechanical, hydraulic and electrical operations
- Appropriate diagnostic and troubleshooting skills
- Own tools required
- Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
What We Offer
- $3,000 SIGN-ON Bonus
- Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Tuition reimbursement for job-related continued education
- Referral Program
- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
About the Role
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
Pay & Schedule
Salary ranges from $35.90-$41.75 per hour based on skills and experience.
Benefits
- $3,000 SIGN-ON Bonus
- Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Tuition reimbursement for job-related continued education
- Referral Program
Qualifications
- Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
- Valid Driver’s License is required
- No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
- All violations will be reviewed
- High School diploma or equivalent is required
- 5+ years of mechanical, hydraulic and electrical operations
- Appropriate diagnostic and troubleshooting skills
- Own tools required
- Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
Skills
- Ability to obtain and maintain a 1-year DOT Medical Card
- Valid Driver’s License
- 5+ years of mechanical, hydraulic and electrical operations
- Appropriate diagnostic and troubleshooting skills
- Own tools required
- Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
Benefits
- $3,000 SIGN-ON Bonus
- Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
- 401k program with 6% company match
- Personal time off and company-paid holidays
- Opportunities for career growth and competitive salary commensurate with experience
- Tuition reimbursement for job-related continued education
- Referral Program
Pay
Salary ranges from $35.90-$41.75 per hour based on skills and experience.
Schedule
Not specified
Equal Opportunity Employer
We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs. We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. www.hiabgroup.com