Field Service Technician

Description

Greenbridge is seeking a highly skilled and customer-focused Field Service Technician to provide installation, maintenance, troubleshooting, repair, and technical support for a wide range of packaging equipment and systems. This role serves as a critical technical resource for both customers and internal teams, ensuring equipment operates safely, efficiently, and according to manufacturer specifications.

• Performs repair, maintenance and start up on stretch wrappers, shrink wrappers, case sealing, case erectors, label printer/applicators, strapping equipment and assorted FS products at customer sites and Greenbridge company sites
• Supports systems integration with customers, manufacture/suppliers and other service personnel involving complex machine problems and/or turn-key systems
• Manages and maintains an accurate and effective truck inventory and maintains company vehicle, as per company policies and expectations
• Completes field service work orders, to include billing of travel, labor hours, parts and other related items in a timely and accurate fashion
• Provides subject matter expertise of Greenbridge packaging systems and related equipment
• Performs product demonstrations and training as needed

Requirements

• 5+ years performing repairs and maintenance on packaging equipment or related machinery
• Certifications from manufactures training on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers, and strapping equipment or relates products
• High School Diploma or equivalent education required, mechanical electrical trade school and/or 2 year technical degree strongly preferred
• A valid driver's license and good driving history
• Excellent interpersonal relationship skills and must work well with customers, suppliers and co-workers
• Able to use a multi meter in a troubleshooting application
• Strong understanding of automatic machines and mastery of semi-automatic machines
• Strong knowledge of all repair tools and can demonstrate the use of repair tools in their proper application
• Has a strong understanding of electrical and pneumatic controls and valves
• Must have strong mechanical and electrical background
• Must be capable of trouble shooting (electrical and mechanical) issues and develop an efficient solution to resolve problems
• Can work independently with minimum supervision
• Has a strong passion to deliver outstanding customer service
• Excellent verbal and written communication skills
• Has a basic understanding of electrical and pneumatic controls and valves
• Must have mechanical aptitude
• Outlook, Excel, Word, and other applications as required
• Programming software experience preferred - Allen Bradley and/or Siemens